Sumita Sarkar
Summary
Self-motivated office manager and HR professional with over 15 years of expertise with additional background experience in back-office SME (NON-IT). Demonstrated history of successful office administration, while providing innovative and efficient solutions. Excellent communication and people management skills. Highlighted leadership qualities and the ability to work with people from numerous backgrounds, while implementing team values. Driven team member with a desire for increased responsibility and professional growth. Maintain excellent Customer service and client relationship.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cashier
Fishhawk
Lithia, FL
11.2022 - Current
- Answer customer queries and resolve complaints.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
HR Manager
Relive Solutions Pvt. Ltd
Lucknow, India
03.2021 - 02.2022
- Coordinate and manage new employee orientation, on-boarding, and training programs
- Update online job posting requirements when needed
- Organize, compile, update company personnel records and documentation
- Understand and adhere to all pertinent labor laws
- Compliance to labor laws
- Performs routine tasks required to administer and execute human resource programs
- Administration of pay and benefits
- Firing or handling resignations
- Liaison between employees and
Admission and Admin Supervisor
Ralli International School
Ghaziabad, India
04.2012 - 03.2015
- Explain about admission procedures and courses offered to the prospective students and their parents through phone calls, emails and face to face meetings
- Review the student applications for the eligibility and academic qualification
- Participate in educational events, college fairs, information sessions and recruitment activities as a representative of the college
- Maintain regular communication with students, parents, colleagues and external agencies for coordinating admission activities
- Coordinate with other departments to ensure compliance with established policies
- Responsible for the computerization of the school records… updating all records, maintaining and training to other office staff of school
- Conduction of school exams and coordination for holding the board exams.,
- Monitoring the quality of team members by examining the quality samples sent by
- Clients
- Responsible for maintaining the quality performance of the team
- Conduct refresher trainings for old and new agents
- Making all reports related to quality compliance
- Also started working as Leak Allowance PE since
Process Executive and Quality AnalyzerLocation
Steria India Limited
, India
07.2004 - 03.2010
- Back-office support to Water Company of UK.
- Handling customer queries passed to us for further investigation.
- Working as Quality and Letter PE (process evaluator) since July 2007.
- Monitoring the quality of team members by examining the quality samples sent by clients.
- Responsible for maintaining the quality performance of the team
- Conduct refresher trainings for old and new agents with updates on policy and process.
- Making all reports related to quality compliance.
- Also started working as Leak Allowance PE since August 2009
- Have maintained approval rate of almost 100% in leak allowances with client.
- Observed corporate protocols and procedures to secure sensitive and confidential data.
- Compiled data into compact, informational reports to distribute internally.
Front Office Executive & Assistant
Bry – Air (Asia) Pvt Ltd
Gurgaon, India
04.2001 - 03.2004
- Welcomed large volume of guests and improved overall customer service.
- Co- ordinating with clients, visitors and vendors
- Verifying and processing bills
- Maintaining database of enquiries, quotations
- Housekeeping at front office
- Correspondence with all dealers, sending quotations, maintaining work order files,
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Education
Bachelor of Commerce - Business And Econimics
University of Lucknow
07.1993
High School -
St. Paul’s School
03.1990
Diploma - Personnel Management
IMG
Certificate course in Computer Application -
Skills
- Human Resources
- Business Operations
- Issue Resolution
- Administrative Functions
- Team Oriented
- Office Administration
- Document Coordination
- Professional Attitude
- Dependability
- Cash register handling
- Customer care
- Reduced company annual expenses by identifying more efficient ways to manage routine tasks
Certification
- Certified Scrum Master in 2023
- Completed 3 weeks of Business Analyst Training for knowledge purpose.
Timeline
Cashier
Fishhawk
11.2022 - Current
HR Manager
Relive Solutions Pvt. Ltd
03.2021 - 02.2022
Admission and Admin Supervisor
Ralli International School
04.2012 - 03.2015
Process Executive and Quality AnalyzerLocation
Steria India Limited
07.2004 - 03.2010
Front Office Executive & Assistant
Bry – Air (Asia) Pvt Ltd
04.2001 - 03.2004
Bachelor of Commerce - Business And Econimics
University of Lucknow
High School -
St. Paul’s School
Diploma - Personnel Management
IMG