Summer Belcher
University Park,IL
Summary
Dynamic Retail Sales Manager with a proven track record at T-Mobile, excelling in customer engagement and sales expertise. Enhanced revenue through strategic merchandising and effective team training. Skilled in cash handling and critical thinking, fostering strong customer relationships that drive repeat business and satisfaction.
Overview
7
7
years of professional experience
Work History
Retail Sales Manager
T-Mobile
Chicago, IL
03.2021 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained 10 associates to develop into productive team members with excellent product knowledge.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
Customer Service Representative
T-Mobile
Chicago, IL
06.2019 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Account Manager
Sprint
Chicago, IL
05.2018 - 06.2019
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Education
Education
Tempe High School
Tempe, AZSkills
- Customer service
- Management
- Critical thinking
- Promotions and specials
- Retail operations
- Sales expertise
- Customer engagement
- Cash handling
- Decision-making
- Training and mentoring
Timeline
Retail Sales Manager
T-Mobile
03.2021 - Current
Customer Service Representative
T-Mobile
06.2019 - 03.2021
Account Manager
Sprint
05.2018 - 06.2019
Education
Tempe High School