Summer Bernard
Ft Myers,FL
Summary
Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
6
6
years of professional experience
Work History
District Manager
Naples Wax Center
Naples , Florida
07.2021 - Current
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Generated financial and operational reports to assist management with business strategy.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Supervised three locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Helped plan marketing strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated social media platforms with latest news and corporate details.
- Used advanced software to prepare documents, reports and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Spa Director and Trainer
Meridian Medical Spa
Bonita Springs, FL
03.2018 - 07.2021
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
- Promoted Spa products/services to increase retail sales.
- Handled guest complaints calmly and professionally.
- Oversaw the upkeep of the entire facility.
- Maintained expert knowledge and awareness of spa appointment availability.
- Lead all trainings for employees.
- Set up events and Parties for clients and Spa.
- Promptly met sales goals.
- Train, monitor and coach performance of Estheticians and Sales Associates on Spa business and sales specifics.
- Administered payroll, accounting and purchasing.
- Recruited, hired and trained all new employees.
- Utilized promotions, print and digital marketing to attract new clients.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
Manager Aesthetician
Bella Vita Luxury Spa
Cape Coral, FL
01.2016 - 03.2018
- Educated patients on treatment options.
- Performed consultations for patients before scheduling treatments.
- Designed post-treatment at-home care products.
- Performed inventory and restocking assignments as necessary.
- Handled busy schedules and stayed on top of key deadlines.
- Suggested appropriate therapy based on current health of client.
- Analyzed skin condition and made appropriate product recommendations.
- Developed individualized, therapeutic skin care programs.
- Served as a primary point of contact for members and guests for information on spa products and services.
- Recorded inventory sales into the spa’s weekly income report.
- Utilized promotions, print and digital marketing to attract new clients.
Education
Bachelor of Science - Heath Science
Hodges University
Naples, FL2018
Medical Aesthetician - Esthetics
Florida Academy
Fort Myers, FL2016
Skills
- Extremely organized
- Schedule management
- Effective managerial techniques
- Computer-literate
- Subtle and effective sales skills
- Business development
- Budgeting
- Verbal and written communication
- Staff management
- Sales and marketing
- Staff training/development
- Effective leader
- Relationship building
- Proficient in Outlook
- Proficient in Word
- Proficient in Excel
- Proficient in Powerpoint
- Strategic planning
Timeline
District Manager
Naples Wax Center
07.2021 - Current
Spa Director and Trainer
Meridian Medical Spa
03.2018 - 07.2021
Manager Aesthetician
Bella Vita Luxury Spa
01.2016 - 03.2018
Bachelor of Science - Heath Science
Hodges University
Medical Aesthetician - Esthetics
Florida Academy
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