Summer Buck
Hemphill
Summary
Dynamic customer service professional with a strong work ethic and exceptional accuracy in cash handling, honed at Sabine State Bank & Trust. Proven ability to resolve customer issues promptly while promoting a welcoming atmosphere. Proficient in Microsoft Excel, with excellent time management skills to enhance operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Rep/ Teller
Sabine State Bank
05.2023 - 08.2025
- Managed account updates and transactions using banking software systems effectively.
- Educated clients on banking products and services to enhance their financial knowledge.
- Collaborated with team members to streamline processes and improve service delivery.
- Developed strong relationships with clients, promoting loyalty and repeat business through personalized service.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service/ Cashier
Brookshire Brothers
11.2021 - 04.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled cash, credit, and check payments while ensuring compliance with company policies.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Assisted in maintaining clean and organized checkout areas to improve operational efficiency.
- Educated customers on promotions and store policies to drive sales opportunities.
- Trained new cashiers on register operations and customer service standards for consistent performance.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
Hemphill Isd
Hemphill, TXSkills
- Excellent Customer service skills
- Active listening
- Friendly, positive attitude
- Computer proficiency
- Payment processing
- Cash handling
- Organization skills
Timeline
Customer Service Rep/ Teller
Sabine State Bank
05.2023 - 08.2025
Customer Service/ Cashier
Brookshire Brothers
11.2021 - 04.2023
High School Diploma -
Hemphill Isd