Summer Carlin
Fort Worth,TX
Summary
Dedicated and hard working individual with a positive attitude and mindset and excellent customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Genuine love for people and personal growth.
Overview
18
18
years of professional experience
Work History
Multi-Site Community Manager
Equity Residential
Northridge, CA
2016.12 - 2021.12
- Oversaw daily operations, maintenance, financials, and administration of several communities in various markets
- Utilized excellent communication, negotiation and problem-solving skills to settle disputes as well as build high performing teams
- Developed and maintained strong relationships with colleagues, residents, and vendors for the success of our communities
- Tracked key metrics; revenue growth, vacancy rates, budgets and operating costs
- Analyzed customer feedback surveys in order to identify opportunities for improvement and maintain high customer loyalty scores.
Leasing Manager
Equity Residential
Pasadena, CA
2014.03 - 2016.12
- Westgate and The Residences at Westgate Apartments -820 Units
- Successful completion of a lease up; 340 units while maintaining high occupancy and resident retention at our 480 unit community next door.
Leasing Consultant
Equity Residential
Valencia, CA
2013.05 - 2014.03
- The Oaks Apartments - 520 Units
Leasing Consultant
Equity Residential
North Hollywood, CA
2011.11 - 2012.12
- Academy Village - 259 Units
Leasing Consultant
Western National Group
Valencia, CA
2011.01 - 2011.11
- Stonecreek/Arbor Lane Apartments - Maintaining low levels of delinquency for 229 units with occupancy of 95% or above
Leasing Consultant
Career Strategies
Woodland Hills, CA
2010.07 - 2011.01
- Various locations: River Ranch Town Homes, Canyon Country, CA; The Plaza at the Arboretum, Santa Monica, CA; The Mercer at Warner Center, Woodland Hills, CA; Stonecreek/Arbor Lane Apartments, Valencia, CA
Pricing Specialist
Regency Lighting
Van Nuys, CA
2003.08 - 2009.11
- Proficient in Microsoft Outlook, Word, and Excel
- Analyzed data and reports in order to save revenue (over 15K per month), negotiated costs with manufacturers, prepared bids & proposals for sales reps
Education
High School Diploma -
College of The Canyons
Valencia, CASkills
- Income and Expense Management
- Operations Management
- Policy Administration
- Payment Processing
- Maintenance Oversight
- Property Tours & Marketing
- Conflict Resolution
- Sales Training & Support
- Recruitment/Interviewing
- Property Management
- Employee Development
- Team Building & Training
- Leasing and Sales
- Customer Relationship Management
- Workplace Safety
- Resident Relations
- Administrative Abilities
Accomplishments
- 2015 Top National Sales Award for Leasing
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Leadership is not about titles, positions or flowcharts. It is about one life influencing another.”
“Change is inevitable. Growth is optional.”
John C. Maxwell
Timeline
Multi-Site Community Manager
Equity Residential
2016.12 - 2021.12
Leasing Manager
Equity Residential
2014.03 - 2016.12
Leasing Consultant
Equity Residential
2013.05 - 2014.03
Leasing Consultant
Equity Residential
2011.11 - 2012.12
Leasing Consultant
Western National Group
2011.01 - 2011.11
Leasing Consultant
Career Strategies
2010.07 - 2011.01
Pricing Specialist
Regency Lighting
2003.08 - 2009.11
High School Diploma -
College of The Canyons