Summer Carlton
Cleveland,OH
Summary
Goal-oriented individual dedicated to continuous improvement and contributing to team success. Caring 6+ years of experience impacting positive organizational outcomes through customer service, teamwork and sales management, with a background in the army national guard since 2017. Willing to take on challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Enlisted Soldier
Ohio Army National Guard
Ohio
04.2017 - Current
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Coached and mentored new recruits for motivated, high-performing teams.
- Coordinated with unit leadership and direct superiors for tasking and managed subordinates to execute.
- Prepare and serve food in field and garrison operations.
- Operate, maintain and clean field kitchen equipment.
Shift Lead
Bubbakoo’s Burrito’s
Broadview Heights
10.2022 - 09.2023
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, trained employees, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared ingredients in a prompt manner with high attention to detail.
Assistant Manager
Jersey Mike's Subs
Broadview Heights, OH
08.2022 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Manager
Wingstop
Willoughby, OH
10.2021 - 02.2022
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Followed food safety procedures according to company policies and health and sanitation regulations.
Assistant Manager
Claires Stores Inc
Strongsville
08.2017 - 08.2021
- Started as a sales associate in a low volume store and made growth within the company to be promoted to part time key holder and after that a full time assistant manager of multiple high volume stores.
- Enrolled in management development program to become store manager for the future.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assist in developing, coordinating, and enforcing systems, polices, procedures, and productivity standards.
Crew Member
Kfc
Westlake, OH
04.2020 - 07.2020
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction by greeting customers and meeting quality expectations.
Crew Member
Popeyes® Louisana Kitchen
North Olmsted, OH
09.2019 - 02.2020
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
Crew Member
Burger King
Parma Oh
10.2018 - 09.2019
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Culinary - Culinary
Joint Culinary Center of Excellence
09.2018
Horizon Science Acad Cleveland
05.2018
Skills
- Strategy Planning
- Order Shipping
- Daily Logs
- Leadership
- Corrective Actions
- Kitchen operations
- Loss prevention strategies
- Medical Emergency Response
- Military Procedures
- Teamwork
- Professionalism
- Meeting quotas
- Mentoring
- POS Transactions
Timeline
Shift Lead
Bubbakoo’s Burrito’s
10.2022 - 09.2023
Assistant Manager
Jersey Mike's Subs
08.2022 - 10.2022
Assistant Manager
Wingstop
10.2021 - 02.2022
Crew Member
Kfc
04.2020 - 07.2020
Crew Member
Popeyes® Louisana Kitchen
09.2019 - 02.2020
Crew Member
Burger King
10.2018 - 09.2019
Assistant Manager
Claires Stores Inc
08.2017 - 08.2021
Enlisted Soldier
Ohio Army National Guard
04.2017 - Current
Culinary - Culinary
Joint Culinary Center of Excellence
Horizon Science Acad Cleveland