Summer Cogghe
Clinton Township,MI
Summary
Detail-oriented professional with 10 years of experience and a proven knowledge of customer communications, conflict resolution, and customer satisfaction. Aiming to leverage my skills to further advance my career.
Overview
11
11
years of professional experience
Work History
Bartender
Hall Of Fame Billiards
Warren, MI
12.2023 - Current
- Performed opening and closing duties including restocking supplies.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Advanced Credit Underwriter
Rocket Mortgage (Quicken Loans)
Detroit, MI
08.2020 - 03.2023
- Evaluated and approved credit decisions for both closed-end and revolving product applications
- Determined patterns and trends in personal financial records
- Approves loans in accordance with investor and bank guidelines
- Evaluated comprehensive information on income, assets, and credit records
- Maintained a high level of precision in reviewing and verifying loan documentation for accuracy, completeness, and compliance.
Server
P.F changs
Fort Myers, FL
03.2021 - 01.2023
- Take care of guests from the moment they sit down, until they leave
- Upsell drink and food items
- Promoted certain drinks and persuaded clients to buy them
- Handled all the transactions
- Lead trainer.
AUTOMOTIVE SALES CONSULTANT
Rock Connections (Vroom)
Detroit, MI
07.2019 - 08.2020
- Explained and sold our process to clients
- Fill out finance applications
- Work directly with lenders regarding client applications
- Gather and verify documentation and stipulations
- Sell additional add on products to clients
- Call clients and sell them on our products and assist them through-out the loan process.
Afternoon Warehouse Manager
Russo's Bakery
Clinton Township, MI
04.2013 - 07.2019
- Managed staffing decisions including hiring and termination processes
- Handled paperwork, financing, and payment processes with distributors for seamless operations.
- Performed sales with distributors, restaurants, and grocery stores.
- Doubled checked all orders
- Loaded and unloaded trucks
- Delivered orders with our trucks
- Hold a chauffeur's license
Education
Macomb Community College
01.2016
Clintondale High School
Clinton Twp, MISkills
- Excellent communication skills
- Microsoft and computer proficient
- Negotiation and sales skills
- Client oriented
- Handle large workloads efficiently
- Client service
- Leadership skills
- Conflict Resolution
- Organized
- Highly skilled in decision making
- Thrive in high pressure environments
- Quality Assurance
Timeline
Bartender
Hall Of Fame Billiards
12.2023 - Current
Server
P.F changs
03.2021 - 01.2023
Advanced Credit Underwriter
Rocket Mortgage (Quicken Loans)
08.2020 - 03.2023
AUTOMOTIVE SALES CONSULTANT
Rock Connections (Vroom)
07.2019 - 08.2020
Afternoon Warehouse Manager
Russo's Bakery
04.2013 - 07.2019
Macomb Community College
Clintondale High School
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