Summer Coogan
Port Saint Lucie,FL
Summary
Excelling in employee training and customer service. Proven ability to enhance team performance and maintain high food safety standards. Skilled in complaint resolution and quality assurance, fostering a collaborative environment that ensures exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Crew Trainer
Culver's Restaurant
Port Saint Lucie, FL
09.2024 - Current
- Trained new crew members on food safety and customer service protocols.
- Assisted in maintaining high standards of cleanliness and organization in restaurant areas.
- Monitored crew performance, providing constructive feedback to promote skill development.
- Delivered exceptional guest experiences through effective communication and teamwork.
- Implemented training materials to enhance staff understanding of menu items and promotions.
- Supported inventory management by ensuring proper stock levels during shifts.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Established and maintained quality control standards.
Crew Member
Little Ceasars Pizza
North Charleston, SC
05.2022 - 07.2022
- Prepared food items following standardized recipes and safety procedures.
- Operated kitchen equipment, ensuring cleanliness and proper functioning.
- Provided exceptional customer service, handling inquiries and complaints efficiently.
- Assisted in maintaining inventory levels, restocking supplies as needed.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Maintained a clean and organized workspace, adhering to health and safety regulations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL05.2023
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Decision-making
- Safe food handling
- Food safety understanding
- Cleaning and sanitation
- Opening and closing procedures
- Product knowledge
- Work Planning and Prioritization
- Complaint resolution
- Policies and procedures
- Quality assurance controls
- Equipment maintenance
Timeline
Crew Trainer
Culver's Restaurant
09.2024 - Current
Crew Member
Little Ceasars Pizza
05.2022 - 07.2022
High School Diploma -
Treasure Coast High School