Summer Cotter
Cracker Barrell
Millbury,MA
6
years of professional experience
Dynamic hospitality professional skilled in customer service and staff training. Experience in high-volume environments, focused on enhancing customer satisfaction and fostering collaborative team dynamics. Results-driven kitchen supervisor with a strong background in team management and training. Known for implementing efficient workflows and resolving conflicts, contributing to improved kitchen productivity and exceptional service quality.
Work History
Bartender
4 Months- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and repeat business.
- Developed seasonal drink menus, incorporating customer feedback to drive engagement and increase sales.
- Managed bar inventory, ensuring timely restocking and minimizing waste through efficient tracking systems.
- Trained and mentored new bartenders, fostering a collaborative team environment and improving service consistency.
- Resolved customer complaints swiftly, ensuring positive experiences and promoting loyalty among patrons.
Waitress
3 Years 9 Months- Provided exceptional customer service in high-volume dining environment.
- Managed table assignments and ensured timely food delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to communicate orders and address dietary restrictions effectively.
- Trained new waitstaff on menu items, service protocols, and point-of-sale systems.
- Resolved customer complaints promptly to maintain positive dining experiences and loyalty.
Kitchen Supervisor
2 Years 2 Months- Supervised daily kitchen operations, ensuring compliance with food safety standards and quality control procedures.
- Trained and mentored kitchen staff on food preparation techniques and customer service best practices.
- Developed and implemented efficient workflow processes to enhance kitchen productivity and reduce waste.
- Monitored inventory levels, placing orders for supplies to maintain optimal stock for daily operations.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
Education
GED
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Staff training
Team management
Opening and closing procedures
Staff management
Timeline
Bartender
Lazo's Cafe
04.2026 - CurrentRead More
Waitress
Cracker Barrell
11.2022 - CurrentRead More
Kitchen Supervisor
Burrito Hut
09.2020 - 11.2022Read More
Quinsigamond Community College
GED
Read More