Summer Daniels
Charleston,WV
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
12
12
years of professional experience
Work History
Assistant Manager
HairClub
Charleston
07.2023 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Member Care Specialist
HairClub
CHARLESTON
01.2022 - Current
- Responsible for center's administrative and office support functions along with any activities.
- Facilitating new client and existing member flow.
- Actively managing all scheduling activities, including booking and appointment confirmations and responsible for delivering ultimate client experience ("UCE") to all clients.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Resolved concerns with products or services to help with retention and drive sales.
- Managed master calendar by scheduling and confirming appointments.
Image Consultant
HAIRCLUB
Portland
02.2021 - Current
- Ability to address and overcome sales objections.
- Responsible for face-to face consultations and enrolling new clients into one our many solutions.
- Informed customers of additional services offered by company to develop opportunities for sales revenue
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
- Maximized customer retention by resolving issues quickly
- Used consultative sales approach to understand customer needs and recommend relevant offerings
Stylist
HairClub
Portland
09.2016 - 01.2021
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Determined appropriate hair treatments based on conditions and textures.
- Resolved guest complaints about service or style.
- Monitored current trends to understand fashions and better serve customer needs.
SALON COORDINATOR & OPERATOR
THE LOFT By GEORGE GARCIA
Fresno
08.2015 - 08.2016
- Oversaw and managed day-to-day operations assisting customers with scheduling appointments and purchases.
- Managed inventory including ordering, receiving and stocking products and general salon supplies while acquiring knowledge of salon services and products.
- Matched clients to specific stylists according to clients particular needs.
- Answered telephones, making adjustments to schedules as appointments are canceled or take longer than scheduled.
- Handled all payments and refunds, making sure that charges and correct tax were applied
- Maintained client waiting area, ensuring that it was kept clean at all times
- Upsold salon products and services to customers through effective communication and successful marketing methods
- Managed cash flow, business transactions, banking and accounting processes
OFFICE ASSISTANT
FRESNO CITY COLLEGE
Fresno
01.2012 - 01.2014
- Demonstrated capacity to provide comprehensive support for senior-level staff, including.
- Managing and coordinating projects and processes in support of effective business operations.
- Proven track record of accurately maintaining detailed records, generating reports, coordinating.
- Meetings, and multitasking within fast-paced atmospheres.
- Adept at managing and streamlining administrative processes to reduce errors, improve accuracy.
- And efficiency, and achieve organizational objectives.
- Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail- oriented, deadline-driven environments.
Education
License -
Marinello School of Beauty
Fresno, CA02.2015
Some College (No Degree) - Business Communications
Fresno City College
Fresno, CASkills
- Customer Relationship Management
- Closing and Contract Negotiations
- Business Development Understanding
- Staff Management
- Staff Supervision
- Customer Relations
- Training and Development
- Product and Service Knowledge
- Employee Performance Evaluations
- Lead Prospecting
Additional Information
- LICENSE/ CERTIFICATION , California Cosmetology License – Current Oregon Hair License – Current
Timeline
Assistant Manager
HairClub
07.2023 - Current
Member Care Specialist
HairClub
01.2022 - Current
Image Consultant
HAIRCLUB
02.2021 - Current
Stylist
HairClub
09.2016 - 01.2021
SALON COORDINATOR & OPERATOR
THE LOFT By GEORGE GARCIA
08.2015 - 08.2016
OFFICE ASSISTANT
FRESNO CITY COLLEGE
01.2012 - 01.2014
License -
Marinello School of Beauty
Some College (No Degree) - Business Communications
Fresno City College