Summer Dennis
Beaumont,TX
Summary
Dedicated professional with extensive experience in customer service and operations across diverse sectors. Proven track record in managing client relationships, optimizing processes, and implementing marketing campaigns to drive engagement and satisfaction. Aiming to support organizational growth through exceptional service delivery.
Overview
13
13
years of professional experience
Work History
Membership Coordinator
Exygon Health and Fitness Club
Beaumont, US
2025.08 - 2026.02
- Developed and implemented strategic marketing campaigns to drive membership growth.
- Coordinated and participated in events and networking opportunities, successfully promoting gym's brand awareness and attracting potential members.
- Led informative facility tours for prospective members, highlighting key features and benefits to enhance their interest in membership.
- Delivered exceptional customer service by promptly addressing inquiries and resolving concerns, resulting in increased member satisfaction and retention.
- Utilized CRM software to track leads, follow up with prospects, and maintained accurate records of sales activities.
- Built and maintained a strong client base through consultations, assessments, and fitness solutions.
Financial Services Representative
WORLD FINANCE CORPORATION
Beaumont, US
2024.01 - 2025.07
- Conducted financial conversations with clients and prospects to assess needs and recommend tailored solutions.
- Utilized product knowledge and sales expertise to identify and suggest suitable financial products and services to clients.
- Managed customer accounts and maintained accurate financial records.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Conducted account reviews to ensure compliance with company policies.
- Delivered prompt and effective customer service by addressing inquiries from applicants, lenders, and brokers.
- Resolved loan approval issues by collaborating with applicants and lenders.
- Submitted loan applications to underwriting department for review and approval process.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Prepared individual and business tax returns using advanced tax software.
- Reviewed financial documents for accuracy and compliance with tax regulations.
- Maintained client confidentiality while handling sensitive financial information.
Assistant Manager
The Vitamin Shoppe
Beaumont, US
2017.05 - 2023.12
- Supervised daily operations to ensure efficient store management.
- Managed inventory levels to ensure product availability and stock accuracy.
- Coordinated inventory management to optimize stock levels and organization.
- Coordinated cycle counts to verify accuracy of inventory records.
- Conducted regular audits to verify inventory counts and resolve discrepancies.
- Identified discrepancies between actual stock and computer-generated reports.
- Implemented merchandising strategies to improve product visibility and customer engagement.
- Assisted in creating promotional displays to attract customer attention.
- Monitored sales performance to pinpoint areas for strategic enhancement.
- Maintained up-to-date knowledge of company products and services.
Lead Health Coach
Profile by Sanford
Beaumont, US
2018.11 - 2019.10
- Developed personalized wellness plans addressing specific client goals and challenges.
- Conducted one-on-one coaching sessions to support health behavior changes.
- Educated clients on balanced nutrition and tailored exercise routines to enhance overall health.
- Provided comprehensive education on lifestyle factors, including healthy eating, physical activity, sleep, and stress management.
- Utilized technology platforms to track client engagement and progress effectively.
- Coordinated member enrollment processes and maintained accurate membership records.
- Provided customer service support to resolve member inquiries and concerns promptly.
- Maintained accurate records of all membership transactions using CRM software.
Building Supervisor
Lamar University Rec Sports
Beaumont, US
2013.01 - 2017.05
- Oversaw daily operations of recreational facilities and activities to ensure smooth functioning and high user satisfaction.
- Coordinated scheduling and staffing for events and programs to optimize resource allocation and enhance participant experience.
- Resolved customer complaints in a timely manner while adhering to company policies and procedures.
- Mentored staff members by providing guidance and support to foster a collaborative work environment.
- Conducted property walkthroughs to inspect building and occupant standards.
Education
Bachelor's Degree - Exercise Science and Fitness Management
Lamar University
Beaumont, TXSkills
- Marketing
- Confidential handling
- Record keeping
- Data entry
- Fraud detection
- Customer service
- Confidential information handling
- Data management
- Claim processing
- Merchandising
- Supervising Experience
Languages
English
Timeline
Membership Coordinator
Exygon Health and Fitness Club
2025.08 - 2026.02
Financial Services Representative
WORLD FINANCE CORPORATION
2024.01 - 2025.07
Lead Health Coach
Profile by Sanford
2018.11 - 2019.10
Assistant Manager
The Vitamin Shoppe
2017.05 - 2023.12
Building Supervisor
Lamar University Rec Sports
2013.01 - 2017.05
Bachelor's Degree - Exercise Science and Fitness Management
Lamar University