Summer Dillander
Mt Washington ,KY
Summary
Proven leader in hospitality and customer service, excelling in staff training and development at Dunn Hospitality Group/Hyatt House. Skilled in housekeeping knowledge and clear communication, I significantly enhanced guest satisfaction and operational efficiency. Expert in supply inventory management and conflict resolution, I consistently deliver quality improvements and maintain high sanitation standards.
Overview
17
17
years of professional experience
Work History
Housekeeping Supervisor
Dunn Hospitality Group/ Hyatt House
Louisville, KY
05.2018 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
Cashier
Walmart
Louisville, KY
09.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Home Health Aide
Right At Home Health Care
Louisville, KY
05.2023 - 08.2023
Childcare Program Leader
Patty Cake Kids Academy
New Albany, IN
02.2008 - 09.2018
- Served as liaison between parents school administrators addressing any issues concerns promptly professionally.
- Ensured compliance with state licensing regulations by maintaining accurate records on attendance, health screenings, immunizations, and incident reports.
- Mentored new staff members on program standards and best practices to ensure consistency across all classrooms.
- Led staff training sessions on topics like behavior management strategies safety protocols increasing overall team efficiency expertise.
- Supported children''s social and emotional development by fostering a warm, inclusive, and nurturing environment.
- Coordinated field trips to local parks, museums, libraries, and other educational sites for enhanced hands-on learning experiences.
- Implemented age-appropriate activities to develop cognitive, language, motor, and sensory skills in children aged 2-5 years old.
- Established strong relationships with families through consistent communication about their child''s progress and wellbeing.
- Facilitated group activities that encouraged peer interaction while promoting essential life skills such as cooperation, negotiation, problem-solving abilities.
- Maintained a safe clean organized classroom that met or exceeded state licensing requirements allowed for optimal student engagement.
- Modified teaching strategies to accommodate the diverse needs of children with special needs, promoting an inclusive learning environment.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Stayed current on guidelines to maintain compliant program operations.
- Observed and assessed classroom activities to verify conformity with quality standards.
Home Health Aide
ResCare
Jeffersonville, IN
10.2010 - 09.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
High School Diploma -
Atherton High School
Louisville, KYSkills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Task assignment
- Staff Scheduling
- Task Delegation
- Staff Training and Development
- Health and safety compliance
- Department coordination
- Workload prioritization
- Quality improvements
- Sanitation Standards
- Chemical Handling
- Quality Assurance Controls
- Supply Inventory Management
- Document Control
- Staff evaluations
- Timekeeping
- Problem-Solving
- Safety Protocols
- Team Guidance and Motivation
- Clear Communication
- Staff Training
- Creative Thinking
- Decision-Making
- Complaints Handling
- Employee Work Scheduling
- Conflict Resolution
- Inventory Replenishment
- Desktop Computers
Timeline
Cashier
Walmart
09.2023 - 04.2024
Home Health Aide
Right At Home Health Care
05.2023 - 08.2023
Housekeeping Supervisor
Dunn Hospitality Group/ Hyatt House
05.2018 - Current
Home Health Aide
ResCare
10.2010 - 09.2015
Childcare Program Leader
Patty Cake Kids Academy
02.2008 - 09.2018
High School Diploma -
Atherton High School