Summer Dow
Ridgewood
Summary
Dynamic and people-focused operations professional with expertise in creating welcoming, efficient workplace environments and enhancing employee/customer experiences across fast-paced, multi-site settings. Proven in managing daily office operations, vendor coordination, process optimization, cross-functional team partnerships, and culture-building initiatives that drive engagement and productivity. Excelled in high-touch roles supporting $4M+ transactions annually, streamlining systems for better experiences, and leading teams to achieve measurable gains. Eager to bring strong organizational skills, proactive problem-solving, and community-building passion to support Underdog’s inclusive, high-energy culture in a hybrid/remote-first environment.
Overview
7
7
years of professional experience
Work History
Sales Patient Coordinator
Skin Solutions Collective
New York, NY, USA
01.2024 - Current
- Manage end-to-end office and patient operations in a high-volume aesthetic practice, handling supplies, scheduling, billing, and vendor coordination to support seamless daily workflows and over $4M in annual transactions.
- Partner cross-functionally with leadership and teams to optimize processes, resulting in a 22% increase in new patient conversions through improved onboarding, follow-up systems, and personalized experiences.
- Analyze data trends to inform targeted improvements in customer/employee-facing operations, enhancing satisfaction and efficiency.
- Build strong relationships and utilize proactive communication to anticipate needs, resolve issues, and elevate overall workplace and client experience.
- Drive sales and engagement initiatives, achieving a 208% increase in package/special sales through creative relationship-building and follow-up strategies.
Studio Manager / Lead Coach
Row House Manhattan Studios
New York, NY, USA
06.2022 - 01.2024
- Oversaw day-to-day studio operations, including space organization, supply management, vendor coordination, and team scheduling across multiple locations to ensure smooth, welcoming environments for up to 25 participants per session.
- Recruited, trained, and led high-performing teams, fostering a culture of excellence through ongoing feedback, performance coaching, and community-focused experiences that increased class attendance and member satisfaction.
- Managed lead/member outreach, onboarding, and retention programs, reducing attrition through proactive engagement and 'member-centered' initiatives.
- Coordinated events, workouts, and team gatherings to build connection and community, while identifying operational improvements for greater efficiency.
Front Desk Receptionist
Shelter Creek Condominium Owners Association
San Bruno, CA, USA
05.2019 - 02.2022
- Served as the primary point of contact for up to 100 daily residents/contractors, managing multi-line communications, administrative support, and coordination of maintenance, landscaping, security, and other vendor services.
- Collaborated closely with General Manager and cross-functional teams to execute projects, implement organizational systems (including a new office recycling program), and improve overall office efficiency and resident experience.
- Handled inquiries, resolved issues proactively, and maintained a welcoming, organized workplace aligned with community rules and values.
Education
Bachelor of Arts - English, Concentration in Creative Writing, Minor: Legal Studies
Trinity College
Hartford, CT05.2022
Skills
- Workplace & Office Operations
- Vendor & Supply Management
- Process Optimization & Efficiency Improvements
- Employee/Customer Experience & Community Building
- Cross-Functional Collaboration & Team Leadership
- Multi-Priority Organization & Proactive Problem-Solving
- Client/Employee Onboarding & Relationship Management
- Point of Sale (POS) & CRM Workflows
- Data Analysis for Insights & Targeting
- Google Workspace
- Slack
- Microsoft Office
Websites
Timeline
Sales Patient Coordinator
Skin Solutions Collective
01.2024 - Current
Studio Manager / Lead Coach
Row House Manhattan Studios
06.2022 - 01.2024
Front Desk Receptionist
Shelter Creek Condominium Owners Association
05.2019 - 02.2022
Bachelor of Arts - English, Concentration in Creative Writing, Minor: Legal Studies
Trinity College