Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Duncan

Loganville,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience
2015
2015
years of post-secondary education

Work History

Customer Service Representative

Amica Mutual Insurance Company, Linc
Duluth, GA
02.2019 - 07.2025
  • Conduct professional telephone conversations to service customer accounts in a high call volume environment
  • Problem-solve and use time effectively to multitask and prioritize work
  • Assist customers with various billing and policy change transactions over the phone
  • Gain customer trust and respect by establishing and maintaining effective relationships
  • Demonstrate a high standard of customer service
  • Collaborate with others in a team setting

Dental Assistant

Spa Dental
Decatur, GA
03.2017 - 02.2019
  • Assisted dentists during procedures by providing necessary tools and materials.
  • Prepared examination rooms by sterilizing instruments and ensuring cleanliness.
  • Educated patients on oral hygiene practices and post-treatment care instructions.
  • Managed patient records using dental software for scheduling and tracking treatments.
  • Handled inventory management of dental supplies and equipment for seamless operations.
  • Collaborated with the dental team to ensure efficient workflow and patient comfort.
  • Conducted preliminary assessments including taking dental radiographs and recording vital signs.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.

Education

Dental Assistant - Dental Assistant

Everest Institute
08.2016 - 02.2017

Redan High School
Stone Mountain, GA

Skills

  • Customer account management
  • Call center operations
  • Billing and policy processing
  • Time management
  • Conflict resolution
  • Problem solving
  • Effective communication

Timeline

Customer Service Representative

Amica Mutual Insurance Company, Linc
02.2019 - 07.2025

Dental Assistant

Spa Dental
03.2017 - 02.2019

Dental Assistant - Dental Assistant

Everest Institute
08.2016 - 02.2017

Redan High School
Summer Duncan