Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
Work History
Customer Service Representative
Amica Mutual Insurance Company, Linc
Duluth, GA
02.2019 - 07.2025
Conduct professional telephone conversations to service customer accounts in a high call volume environment
Problem-solve and use time effectively to multitask and prioritize work
Assist customers with various billing and policy change transactions over the phone
Gain customer trust and respect by establishing and maintaining effective relationships
Demonstrate a high standard of customer service
Collaborate with others in a team setting
Dental Assistant
Spa Dental
Decatur, GA
03.2017 - 02.2019
Assisted dentists during procedures by providing necessary tools and materials.
Prepared examination rooms by sterilizing instruments and ensuring cleanliness.
Educated patients on oral hygiene practices and post-treatment care instructions.
Managed patient records using dental software for scheduling and tracking treatments.
Handled inventory management of dental supplies and equipment for seamless operations.
Collaborated with the dental team to ensure efficient workflow and patient comfort.
Conducted preliminary assessments including taking dental radiographs and recording vital signs.
Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Customer Service Representative at GENWORTH FINANCIAL / AURORA FINANCIAL LLCCustomer Service Representative at GENWORTH FINANCIAL / AURORA FINANCIAL LLC