Summer Goodling
Mifflintown,USA
Summary
Pursued customer service career opportunities that leverage interpersonal skills, time management, and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Tax Examiner II
Department of Revenue
Harrisburg, PA
03.2024 - 09.2025
- Analyzed tax returns for compliance with federal and state regulations.
- Identified discrepancies in tax filings through detailed review processes.
- Communicated findings to taxpayers, providing guidance on necessary corrections.
- Collaborated with team members to streamline auditing procedures and improve accuracy.
Server
Longhorn Steakhouse
Selinsgrove, PA
06.2022 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Office Manager
Krouse Financial Strategies
Shamokin Dam, PA
10.2022 - 05.2023
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Facilitated new client onboarding process and investment account setup.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Monitored and updated financial plans to comply with client goals.
- Researched current economic trends and investment opportunities to stay abreast of financial markets.
Claims Service Representative
Penn National Insurance
Harrisburg, PA
02.2020 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Education
Criminal Justice
Bloomsburg University
Bloomsburg, PA12.2019
Diploma - General Studies
East Juniata High School
Cocolamus, PA06.2017
Skills
- Types 45 WPM
- Ability to provide excellent customer service
- Able to work in fast-paced environment
- Ability to multi-task
- Knowledge of Microsoft Word/Excel/Outlook
- Time management skills
- Extraordinary written communication skills
Timeline
Tax Examiner II
Department of Revenue
03.2024 - 09.2025
Office Manager
Krouse Financial Strategies
10.2022 - 05.2023
Server
Longhorn Steakhouse
06.2022 - 12.2023
Claims Service Representative
Penn National Insurance
02.2020 - 07.2022
Criminal Justice
Bloomsburg University
Diploma - General Studies
East Juniata High School