Summer Gordy
Phoenix,AZ
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality and retail sectors, notably as a Restaurant Manager at Denny's. Demonstrated excellence in customer service and food safety, enhancing dining experiences and operational efficiency. Proven track record in staff training and inventory management, ensuring optimal service levels and compliance with industry standards.
Overview
9
9
years of professional experience
Work History
Food Court Team Member
Gila River Casino
04.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Participated in regular training sessions, staying up-to-date on company policies, safety regulations, and industry trends.
- Played an active role in team meetings, sharing ideas for improving processes and efficiency within the food court setting.
- Maintained high food quality standards by following proper food handling and storage procedures.
Restaurant Manager
Denny's Restaurant
10.2022 - 12.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Merchandise Handler
Gap Inc. Distribution Center
10.2020 - 07.2022
- Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
- Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
- Maximized storage space efficiency within the stockroom by organizing products according to category and size dimensions.
- Maintained a clean, organized, and safe store environment for customers and coworkers alike.
Restaurant Manager
Pizza Hut
03.2017 - 08.2018
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Hostess
Zinburger Wine & Burger Bar
10.2015 - 11.2016
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Graduate Certificate - Pharmacy Technician
Carrington College
Mesa, AZ05.2015
High School Diploma -
Greyhills Academy High School
Tuba City, AZ05.2012
Skills
- Excellent customer service
- Efficient cleaning
- Reliability and punctuality
- Food safety knowledge
Timeline
Food Court Team Member
Gila River Casino
04.2024 - Current
Restaurant Manager
Denny's Restaurant
10.2022 - 12.2023
Merchandise Handler
Gap Inc. Distribution Center
10.2020 - 07.2022
Restaurant Manager
Pizza Hut
03.2017 - 08.2018
Hostess
Zinburger Wine & Burger Bar
10.2015 - 11.2016
Graduate Certificate - Pharmacy Technician
Carrington College
High School Diploma -
Greyhills Academy High School
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