Summer Gutknecht
West Fargo,ND
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
2008
2008
years of post-secondary education
Work History
Customer Service Representative
Planet Fitness Gym
West Fargo, IN
12.2024 - Current
- Assisted members with inquiries and provided information about fitness programs, enhancing customer engagement and retention.
- Processed membership applications and payments efficiently, contributing to streamlined operations and member onboarding.
- Maintained cleanliness and organization of the gym environment, ensuring a welcoming atmosphere for all members.
Front End Supervisor
Sam's Club
Fargo, North Dakota
05.2013 - 10.2017
- Led a team of associates to ensure efficient front-end operations, resulting in improved customer service experiences.
- Trained and mentored new team members on front-end procedures, enhancing overall team performance and cohesion.
- Monitored cash handling procedures and maintained accuracy in transactions, fostering trust and reliability among customers.
Education
Minot High School
Minot , NDSkills
- Customer engagement
- Membership processing
- Payment handling
- Front-end operations
- Customer service
- Cash handling
- Staff training
- Empathy and patience
- Cleaning
- Complaint handling
- Opening and closing accounts
- Problem-solving
Timeline
Customer Service Representative
Planet Fitness Gym
12.2024 - Current
Front End Supervisor
Sam's Club
05.2013 - 10.2017
Minot High School