Summer Halstead
North Miami Beach,FL
Summary
To secure a position where my skills and experience can be utilized and to succeed within the company's goals.
Overview
25
25
years of professional experience
Work History
Sales/Marketing Director
PACIFICA SENIOR LIVING
03.2020 - 08.2024
- Responsible for all sales and marketing of the Palm Beach property
- Developed and implemented sales and marketing plans to maximize profitability.
- Created and managed budgets for sales and marketing initiatives.
- Analyzed customer data to identify trends, opportunities, and areas of improvement.
- Generated leads through networking, cold calling, email campaigns.
- Directed staff in effective sales techniques and processes.
- Monitored competitor activities and created strategies accordingly.
- Maintained accurate records of all sales activities using CRM software.
- Provided ongoing training and mentorship for sales personnel.
- Coordinated with other departments such as finance or operations regarding project timelines or budget allocations.
- Developed creative content including brochures, videos, website copywriting.
- Negotiated contracts with customers while protecting company interests.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Coached, developed and motivated team to achieve revenue goals.
- Conducted market research and reported on competitors.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Conducted tours of available units with prospective tenants and answered questions about amenities, policies, and availability.
- Prepared move-in and move-out documents for tenants including leases, inspection forms, and other paperwork as needed.
- Regularly inspected properties to identify any required repairs or maintenance issues.
- Organized resident events throughout the year including holiday parties and summer barbecues.
- Monitored financial performance of each unit within the complex against budget projections.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared detailed budgets and financial reports for properties.
US Sales Operations Director
MVP Group Corporation
06.2019 - 11.2019
- Responsible for supervising & assisting the team of sales representatives across the United States, in day-to-day operations of the company
- Monitor in-house employees ensuring a high level of customer service is provided to our clients
- Supervise all sales orders, tracking, & delivery
- Assist dealers in problem solving in a courteous, helpful manner
- Sales analytics, reporting, & CRM
- Oversee daily sales and report directly to the CEO & CFO
- Report to the CEO any emergency problems within the company
United States Trade Lane Director / US Customs & Border Protection Specialist
Arrival Air & Sea Transport
11.2012 - 05.2019
- Coordination of Air, Ocean, and Truck freight shipments into the United States
- Enforcement of US Customs rules & regulations along with the Food & Drug Administration, US Department of Agriculture, Environmental Protection Agency, & Federal Communications Commission
Ocean Import Manager
SIRVA Allied International Relocations
11.2008 - 01.2012
- Proactively and effectively oversee ocean import department daily activities
- Problem solving professionally to maintain high customer satisfaction
- Perform file audits and resolve accounting issues and disputes
- Daily reporting to ensure timely billing and correct profit calculations
- Evaluate open files and determine course of action regarding credit worthiness
- Sign off on duty calculations to U.S
- Customs
- Submit Automated Clearing House (ACH) payments to U.S
- Customs daily
- Administer and monitor operational procedures for the department
- Current with Customs regulations and requirements
Ocean Import Manager
SIRVA Allied International Relocations
08.1999 - 01.2012
U.S. Customs Entry Writer
SIRVA Allied International Relocations
08.1999 - 01.2008
- Submit customer entries to U.S
- Customs and other government agencies in compliance with Federal and Port regulation
- Remote file shipments in all major ports, including border clearances
- Issue PAPS numbers and clearing authorization to Canadian border trucks
- Classify commercial invoices with proper HTS numbers
- Contact steamship lines and carriers to obtain release of incoming freight and resolve delays
- Tracking and tracing freight
- Importer Security Filing
- Maintain high customer satisfaction by providing excellent customer service in a time sensitive environment
- Dispatching and POD
- Create delivery orders and entry packets the same day the file is transmitted
- Specialize in personal effects
- Function as a liaison resolving AMS, Entry, and In-Bond, Intensive Exams
- FDA issues with U.S
- Customs
- Ensure cargo is delivered to final destination by arranging dedicated expedited trucker service
Education
High School Diploma -
John A Logan College
01.1997
High School Diploma -
Du Quoin High School
Du Quoin01.1995
Skills
- ABI
- X-Theta System
- Microsoft Office-Word
- Excel
- Power Point
- Outlook
- ACH
- Marketing
- CRM Software
- Pricing
- Social Media Management
- Forecasting
- Outside Sales
- Event Planning
- Negotiation
- Excellent Customer Service
- Problem Solving
- Trustworthy
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales/Marketing Director
PACIFICA SENIOR LIVING
03.2020 - 08.2024
US Sales Operations Director
MVP Group Corporation
06.2019 - 11.2019
United States Trade Lane Director / US Customs & Border Protection Specialist
Arrival Air & Sea Transport
11.2012 - 05.2019
Ocean Import Manager
SIRVA Allied International Relocations
11.2008 - 01.2012
Ocean Import Manager
SIRVA Allied International Relocations
08.1999 - 01.2012
U.S. Customs Entry Writer
SIRVA Allied International Relocations
08.1999 - 01.2008
High School Diploma -
John A Logan College
High School Diploma -
Du Quoin High School