SUMMER HARRIS
St Paul,Minnesota
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Sterling Specialty Pharmacy
Mendota Heights , Minnesota
05.2023 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Maintained an updated knowledge base of current products, services, pricing, promotions
PHARMACY TECHNICIAN
CVS Pharmacy
Edina , Minnesota
09.2022 - 05.2023
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
- Processed insurance claims and payments for medications
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers.
VETERINARY TECHNICIAN
Vet Partners
Plymouth , Minnesota
07.2022 - 09.2022
- Maintained accurate patient records using veterinary software programs
- Developed strong relationships with clients by providing excellent customer service and communicating effectively about the health of their pets
- Administered medications, vaccinations, and treatments to animals
- Prepared surgical suites including sterilizing instruments and setting up equipment
- Prepared laboratory specimens and performed laboratory tests
- Prepared medical instruments and equipment for surgical operations
PHARMACY TECHNICIAN
Hy-HyVee Pharmacy
Plymouth , MN
01.2022 - 07.2022
- Maintained patient confidentiality when handling records and sensitive data
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations
- Processed insurance claims and payments for medications
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers
- Organized work flow in order to meet deadlines for timely completion of tasks
- Selected drug and quantity, delivering items to pharmacist for review and dispensing
BARISTA
Starbucks
Maple Grove , MN
10.2018 - 03.2020
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
- Presented and explained drink menu, answering questions to educate customers
SHIFT LEADER
Leeann Chin
Maple Grove , Minnesota
08.2016 - 10.2018
- Trained new employees in job duties, safety procedures, and company policies
- Managed store closing and opening procedures to ensure safety and security
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints
- Monitored team performance to ensure quality standards were met
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
Education
HIGH SCHOOL DIPLOMA -
Robbinsdale Cooper High School
New Hope, Minnesota06.2017
Skills
- Complaint resolution
- Scheduling
- Data Entry
- Organizational Skills
- Leadership
- Team Player
- Multitasking
- Communication Skills
Certification
Pharmacy Technician
References
References available upon request
Accomplishments
- Promoted to Shift Lead - 2017
- Student of the Month - 2017
- Received excellent reviews from customers
- Volleyball Silver Medal - 2016
References
References available upon request.
Timeline
Patient Care Coordinator
Sterling Specialty Pharmacy
05.2023 - Current
PHARMACY TECHNICIAN
CVS Pharmacy
09.2022 - 05.2023
VETERINARY TECHNICIAN
Vet Partners
07.2022 - 09.2022
PHARMACY TECHNICIAN
Hy-HyVee Pharmacy
01.2022 - 07.2022
BARISTA
Starbucks
10.2018 - 03.2020
SHIFT LEADER
Leeann Chin
08.2016 - 10.2018
HIGH SCHOOL DIPLOMA -
Robbinsdale Cooper High School
Pharmacy Technician
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