Summer Hendricks
North Las Vegas,NV
Summary
Dedicated Customer Service professional with 7+ years of experience in service delivery and multitasking. Seeking advancement in a field that offers professional challenges and utilizes interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front End
Lowes
Nt. Las Vegas
11.2023 - Current
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Server
Regal Theater
Nt. Las Vegas
11.2022 - Current
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Provided customer service by selling tickets and merchandise, answering questions and event information.
- Reviewed tickets for authenticity and applicability, directing patrons to designated auditorium.
- Trained and guided team members to maintain high productivity and performance metrics.
- Checked guests' identification before serving alcoholic beverages.
Hostess
Darden Restaurants
Nt. Las Vegas
05.2022 - 11.2022
- Managed seating chart efficiently, optimizing table rotation during peak dining hours
- Supported servers and bussers during high-volume hours, by checking in, table prep and seating patrons.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Watchdog
Citydog! Club
Mountain View, CA
11.2019 - 07.2021
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Provided care to dogs with special needs, dietary restrictions and timely feeding ensuring they received proper medication and attention.
- Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
Education
Bachelor's Degree of Arts in Psychology -
Nevada State University
Associates Degree of Arts in Psychology -
Ohlone College
Associates Degree of Arts in Human Development -
Ohlone College
Skills
- Critical Thinking
- Conflict Resolution
- Staff Training
- Cash Handling
- Interpersonal Communication
Projects
Watchdog Guide
- to use in addition to training new Watchdogs.
Certification
TAM
Food Handler Safefty
Timeline
Front End
Lowes
11.2023 - Current
Server
Regal Theater
11.2022 - Current
Hostess
Darden Restaurants
05.2022 - 11.2022
Watchdog
Citydog! Club
11.2019 - 07.2021
Bachelor's Degree of Arts in Psychology -
Nevada State University
Associates Degree of Arts in Psychology -
Ohlone College
Associates Degree of Arts in Human Development -
Ohlone College