Summary
Overview
Work History
Education
Skills
References
Professional Accomplishments
Timeline
Generic

Summer Hilliard Irvin

Houston

Summary

Providing care to various clients with a wide assortment of illnesses, afflictions and incapacities, e.g. Dementia, Alzheimer’s, various states of ambulatory etc., (Note: Independent Sub Contractor with both a d/b/a and a bond, and have had individual clients as well as company clients during this time) Experienced cashier with problem solving skills and a team player. Proficient with acid and base titration, soot count, hot plates, water percent on karl fishers , I.C.P , Inferred , bacteria and mold, I also do chlorin testing, coolant testing, such as brix’s testing and appearance.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Acce2care
Spring
05.2024 - Current
  • Collaborated with help line and the ORC team members to to assist the members
  • Provided top quality customers service and eliminated downtime to maximize efficiency
  • Excelled in exceeding daily goals i set for my self and giving a wonderful experience to the members I speak with.

Laboratory Technician

Polaris Laboratories
Houston
01.2009 - Current

Office Assistant

AlarmMasters Inc.
Houston
01.2006 - Current

Service Manager

Seven Eleven
Spring
10.2020 - 12.2024
  • Resolved customer complaints in a timely manner.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Analyzed existing processes for potential cost savings initiatives.
  • Date entry and date analysis as well as cash counts safe counts and bank deposits etc

Package Scanner

FedEx
Spring
12.2019 - 08.2020
  • Performed regular maintenance on scanning equipment such as cleaning lenses or replacing batteries.
  • Assisted in line changeovers and returned raw material to stock.
  • Scanned packages and ensured accuracy of data entry into computer system.
  • Utilized hand tools and equipment for efficient packing and sealing of goods.
  • Managed stock of packing materials and supplies, requesting resupply as necessary.
  • Provided guidance and assistance to new employees during training sessions.
  • Collaborated with team members to meet packing deadlines during high-volume periods.
  • Verified package information against shipping documents to ensure correct recipient.
  • Worked closely with co-workers in order to efficiently process large volumes of packages within tight deadlines.

CNA/Certified Medication Aide

SSH home health assistance living
Spring
02.2014 - 10.2019
  • Helped residents walk with or without self-help devices.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Transported residents within the facility as needed.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Assisted residents in preparing for activities and social programs.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Provided emotional support to family members during difficult times.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Collected specimens from patients for laboratory testing purposes.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Monitored food intake and output as directed by nursing staff.
  • Used mobility devices to transport patients.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.

Service Coordinator

AirTeam, LTD.
Houston
01.2007 - 01.2009

Assistant Manager/Cashier

GameStop
Houston
01.2006 - 01.2007

Education

CNA/ Medication Aide -

Yoakum Rehabilitation Cntr
Yoakum, TX
01.1998

Some College (No Degree) - Forensic Science/ Criminal Justice

Universal of Phoenix
Online

Skills

  • Customer Service
  • Data Entry
  • CNA
  • PC Management
  • Multi-Tasking
  • Customer service
  • Data entry
  • Inventory management
  • Complaint resolution
  • Order processing
  • Team collaboration
  • Process improvement
  • Time management
  • Effective communication
  • Training and mentoring
  • Problem solving
  • Attention to detail
  • Customer relationship management
  • Technical troubleshooting
  • Conflict resolution
  • Policy adherence
  • Document control
  • Data management
  • Cultural sensitivity
  • Emotional intelligence

References

References are available upon request.

Professional Accomplishments

  • Certified Nursing Aid with Medication Administration Certification
  • Basic Life Support for Healthcare Professionals Certification
  • Employee of The Year

Timeline

Customer Service Representative

Acce2care
05.2024 - Current

Service Manager

Seven Eleven
10.2020 - 12.2024

Package Scanner

FedEx
12.2019 - 08.2020

CNA/Certified Medication Aide

SSH home health assistance living
02.2014 - 10.2019

Laboratory Technician

Polaris Laboratories
01.2009 - Current

Service Coordinator

AirTeam, LTD.
01.2007 - 01.2009

Office Assistant

AlarmMasters Inc.
01.2006 - Current

Assistant Manager/Cashier

GameStop
01.2006 - 01.2007

CNA/ Medication Aide -

Yoakum Rehabilitation Cntr

Some College (No Degree) - Forensic Science/ Criminal Justice

Universal of Phoenix
Summer Hilliard Irvin