Summer Hooper
Denton,MD
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Big Bats Cafe. Proven ability to thrive in high-pressure environments while effectively multitasking and anticipating customer needs. Experienced in safe food handling and fostering teamwork, ensuring a positive dining experience for all guests.
Overview
2026
2026
years of professional experience
Work History
Food Runner
Big Bats Cafe
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted wait staff with timely food delivery and guest requests.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted customers with carry-out service.
Intern
Velocity Title
Crofton, MD
09.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Host
Big Bats Cafe
Stevensville, MD
08.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
Associate Of Arts And Sciences - Social Work
Chesapeake College
Wye Mills, MD05.2025
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Effective multitasking
- Strong teamwork
- Flexible schedule
- Cleanliness
- Safe food handling
- Anticipating customer needs
- Menu memorization
- Kitchen support
- Valid Driver's license
- Training and mentoring
- Efficient movement
- Service bar restocking
Timeline
Intern
Velocity Title
09.2024 - Current
Host
Big Bats Cafe
08.2022 - Current
Food Runner
Big Bats Cafe
Associate Of Arts And Sciences - Social Work
Chesapeake College