Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Jones

Sandersville,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Teleperformance
Salt Lake City, UT
03.2023 - Current
  • Answering incoming calls and making outbound calls when necessary, providing great customer service and assistance.
  • Assisting with making primary care provider changes, assisting with updating/removing other health insurance, assisting with updating member's demographics/preferences, assisting with finding provider near a member's residence, and providing emotional support when needed.
  • Following company's policy and using techniques to de-escalate hostile situations.
  • Making note of member's interactions and documenting detailed notes of problems and solutions that was used to help resolve member's need.
  • Promoting business product and providing self-service tools/phone numbers to member's.

Produce Associate/Inventory Specialist

Harvey's Supermarket
Sandersville
11.2017 - 04.2022
  • Tracking inventory, arranging fruits and vegetables neatly, counting and balancing merchandise, making price lists of products in stock by scanning them with a bar code reader/writer.
  • Inspected incoming shipments for quality assurance purposes.
  • Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
  • Lifted heavy boxes of produce when required during stocking activities.
  • Utilized pallet jack to move large quantities of produce from receiving area into storage areas.

Education

GED DIPOLMA -

Oconee Fall Line Technical College
02.2023

Bachelor of Science - Correctional Program Support Services

University of Phoenix
Tempe, AZ

Skills

  • Business Awareness
  • Work Ethic
  • Customer Service Skills
  • Dependability
  • Attention to Detail
  • Order fulfillment
  • Problem-solving abilities
  • Follow-up skills
  • Documentation
  • Heavy machinery use
  • Merchandising techniques
  • Operating pallet jacks
  • Shelf stocking

Timeline

Customer Service Representative

Teleperformance
03.2023 - Current

Produce Associate/Inventory Specialist

Harvey's Supermarket
11.2017 - 04.2022

GED DIPOLMA -

Oconee Fall Line Technical College

Bachelor of Science - Correctional Program Support Services

University of Phoenix

Similar Profiles

CREATE PROFILE