Summer King
Panama City
Summary
Warm, dynamic professional with varied experience in office administration and customer service. Proven ability to enhance client relations through personalized communication and detailed recordkeeping. Skilled in Microsoft Office Suite and adept at training staff, fostering a collaborative environment. Recognized for improving operational efficiency through strategic organization and proactive problem-solving.
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Organization of physical and digital items
- Ability to recognize patterns and differences
- Explaining and communicating difficult concepts to a variety of people
- Documentation and recordkeeping
- Microsoft Office Suite
- Training, coaching, and supervising staff
Overview
25
25
years of professional experience
Work History
Administrative Assistant
KingAire, LLC
Panama City, FL
09.2023 - Current
- Handled various banking tasks as needed, including writing checks, making deposits, withdrawals, transfers, and payments.
- Maintained office supplies inventory by anticipating needs and purchasing supplies.
- Acted as a liaison between employees and the owner when needed.
- Various other tasks as needed to help employees or the owner.
Office Assistant /2nd Shift Supervisor
JCA Marketing Services
De Pere, WI
09.2010 - 01.2011
- Supervised a call center team of 15+ employees
- Assisted with light HR tasks, including interviewing, onboarding, hiring/ terminations
- Utilized Microsoft Office for email, spreadsheet data entry, and data file compilation
- Handled escalated calls requiring a supervisor
- Organized files and maintained a tidy workspace
- Assisted the Office Manager with various other tasks
Receptionist /Dispatcher Office Assistant
Door County CoOperative
Sturgeon Bay, WI
10.2009 - 09.2010
- Collected propane account payments, processed transactions, and updated relevant records
- Coordinated daily dispatch operations to ensure the timely delivery of products
- Communicated effectively with drivers and customers to resolve issues promptly
- Maintained accurate records of incoming calls and messages for effective communication flow.
- Handled customer inquiries with professionalism, resolving issues promptly to maintain service quality.
- Utilized office management software to track appointments and manage front desk tasks efficiently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered the central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Organized, maintained, and updated information in computer databases.
Pharmacy Technician
Various Pharmacies
Green Bay, WI
03.2001 - 01.2005
- Dispensed medications accurately and efficiently to patients, ensuring adherence to safety protocols.
- Stocked, labeled, and inventoried medication and OTC products to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Collected co-payments or full payments from customers.
Licensed Massage Practitioner
Hand And Stone Massage And Spa
Bellevue, WA
05.2017 - 07.2017
- Provided therapeutic, relaxation, and specialty massages, and some upgraded spa services in a membership-driven spa
- Developed strong rapport with clients through active listening skills and genuine empathy during consultations and treatments.
- Maintained accurate client records to ensure continuity of care and personalized treatment plans.
Licensed Massage Practitioner
EPIC Physical Therapy
Bellevue, WA
04.2017 - 07.2017
- Applied various techniques of targeted therapeutic massage to patients receiving Physical Therapy care for injuries.
- Efficiently entered patient SOAP notes, evaluations, and Plan of Care documentation in WebPT software.
- Participated in marketing engagements, performing chair massage.
Licensed Massage Therapist
Hand And Stone Massage And Spa
Panama City Beach, FL
01.2018 - 10.2018
- Provided therapeutic massages to enhance client well-being and relaxation.
- Ensured compliance with health, safety, and privacy regulations in all treatments.
- Documented accurate client records, including treatment notes, progress reports, and any relevant information discussed during sessions
Education
Massage Therapy Certification - Massage Therapy
Tom P Haney Technical College
Panama City, FL06-2016
High School Diploma -
Menominee
Menominee06-1998
Languages
English
Timeline
Administrative Assistant
KingAire, LLC
09.2023 - Current
Licensed Massage Therapist
Hand And Stone Massage And Spa
01.2018 - 10.2018
Licensed Massage Practitioner
Hand And Stone Massage And Spa
05.2017 - 07.2017
Licensed Massage Practitioner
EPIC Physical Therapy
04.2017 - 07.2017
Office Assistant /2nd Shift Supervisor
JCA Marketing Services
09.2010 - 01.2011
Receptionist /Dispatcher Office Assistant
Door County CoOperative
10.2009 - 09.2010
Pharmacy Technician
Various Pharmacies
03.2001 - 01.2005
Massage Therapy Certification - Massage Therapy
Tom P Haney Technical College
High School Diploma -
Menominee