Summer Lazenby
Los Angeles,California
Summary
Healthcare professional with extensive experience in providing direct care and support to individuals in residential settings. Known for collaborative approach and commitment to achieving positive outcomes, with history of adapting to changing needs and providing reliable assistance. Skilled in personal care, daily living activities, and creating welcoming environment, valued for empathy and reliability.
Overview
19
19
years of professional experience
Work History
Metro Ambassador
Los Angeles Metropolitan Transportation Authority
Los Angeles, CA
06.2023 - Current
- Cultivated relationships with stakeholders to enhance community engagement and support initiatives.
- Coordinated events promoting brand awareness and fostering positive public perception.
- Developed outreach strategies to effectively communicate organizational goals and values.
- Facilitated training sessions for new ambassadors, ensuring alignment with mission objectives.
- Analyzed feedback from community interactions to improve program effectiveness and outreach efforts.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
In-Home Caregiver
In Home Services
Los Angeles, CA
08.2007 - Current
- Managed various daily job tasks, including patient transportation and appointment scheduling.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
- Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
- Maintained strong knowledge of medications and medical terminology through continued education and seminars.
- Worked to improve patient outlook and daily living through compassionate care.
- Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Nursing Student Extern
Gardena Convelesent Home
Los Angeles, CA
06.2025 - 07.2025
- Assisted RNs with patient assessments and care plans, enhancing patient support.
- Monitored vital signs and documented changes promptly, ensuring accurate patient records.
- Provided compassionate care to diverse patient populations, fostering a supportive environment.
- Collaborated with healthcare teams to execute treatment plans effectively and efficiently.
- Implemented infection control protocols, contributing to enhanced safety standards in clinical settings.
- Participated in skills training sessions, gaining proficiency in medical procedures and protocols.
- Assisted in wound care management, promoting faster healing and reducing the risk of infection.
- Fostered a compassionate atmosphere by actively listening to patients'' concerns, addressing their needs promptly and empathetically.
- Demonstrated strong critical thinking skills while responding to rapid changes in patient conditions with appropriate interventions.
- Improved patient satisfaction by offering emotional support, education, and assistance in daily activities.
- Developed exceptional communication skills through regular interaction with diverse patient populations as well as working closely with healthcare team members.
- Promoted a safe environment by adhering to strict infection control protocols and following established safety guidelines within the hospital setting.
- Supported patients'' physical needs including ambulation assistance, positioning for comfort or therapeutic purposes, and performing range-of-motion exercises as directed by nursing staff or therapists.
- Gained valuable exposure to various medical conditions such as diabetes management, cardiac issues, respiratory ailments among others throughout the externship.
- Managed time effectively by prioritizing tasks and coordinating nursing care activities with other team members to optimize patient outcomes.
- Performed regular rounds to check on well-being of patients.
Medical Assistant
Infinite Llc
Burbank, CA
04.2020 - 07.2022
- Coordinated patient scheduling and managed appointment systems to enhance operational efficiency.
- Assisted healthcare providers by preparing examination rooms and ensuring necessary equipment was available.
- Collected and documented patient medical histories, ensuring accuracy for effective treatment planning.
- Educated patients on medication protocols and post-treatment care to promote adherence and recovery.
- Conducted COVID-19 testing procedures, ensuring compliance with health protocols and safety guidelines.
- Educated patients on testing processes, alleviating concerns and promoting understanding of results.
- Administered nasal swab tests efficiently, maintaining high standards of patient care and comfort.
- Collaborated with healthcare teams to streamline testing workflows, enhancing operational efficiency.
- Monitored inventory of testing supplies, ensuring availability for uninterrupted service delivery.
- Trained new staff on proper testing techniques and safety measures, fostering a knowledgeable team environment.
- Assisted in data collection and reporting for contact tracing initiatives, supporting public health efforts.
- Implemented feedback mechanisms from patients to improve service quality and responsiveness during testing events.
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Implemented quality control measures to maintain high standards in sample collection and storage throughout the entire process of COVID-19 testing.
- Contributed to public health research by collecting demographic data from patients during the testing process, aiding in identifying trends and potential outbreaks.
- Addressed any patient concerns or inquiries regarding COVID-19 symptoms, referring them to appropriate healthcare professionals when necessary.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Streamlined sample collection logistics, ensuring swift transportation to labs for expedited result reporting.
- Collaborated with healthcare professionals to track positive cases and provide timely notifications of COVID-19 test results.
- Supported community health efforts by conducting mobile testing events, reaching vulnerable populations in underserved areas.
- Maintained accurate records of each test administered, facilitating efficient contact tracing efforts in case of positive results.
- Promoted patient confidentiality by securely handling sensitive information during the registration and post-test notification processes.
- Educated patients on quarantine guidelines after administering tests, minimizing the spread of COVID-19 within communities.
- Updated knowledge regularly through continued education seminars, staying informed about the latest advancements in COVID-19 testing methods and technologies.
- Managed inventory levels of essential supplies such as swabs and test kits, ensuring uninterrupted testing services for the community.
- Assisted in streamlining registration processes at testing sites by implementing digital tools, reducing administrative burdens and expediting patient flow.
- Assisted in developing training materials for new COVID-19 testers, enabling quick integration into the team and increased efficiency.
Resident Aide
SERENITY RECUPERATIVE CARE
EAST LOS ANGELES, CA
05.2017 - 09.2019
- Laundered clothing and bedding and changed linens to prevent spread of infection.
- Assisted residents, aged from young to older ages with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
- Cleaned houses and living spaces, ran errands and cooked meals patients daily.
- Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Reported concerns to supervisory to maintain optimal care for all client needs.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
- Assisted with watching residents, closely monitoring conditions and safety.
- Medication reminder
- Vital signs monitoring
- Monitored residents' health conditions, promptly reporting changes to healthcare professionals for timely intervention.
- Implemented infection control measures, promoting a safe environment for residents and staff alike.
- Coordinated activities for resident engagement, fostering social interaction and emotional support among peers.
- Trained new aides on best practices in resident care, improving team performance and service quality.
- Streamlined documentation processes for patient records, ensuring accuracy and compliance with regulations.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to residents' needs.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
- Improved resident satisfaction by providing compassionate and attentive care.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Enhanced resident independence by encouraging self-care tasks within their abilities while still providing necessary assistance when needed.
- Developed strong relationships with residents'' families by maintaining open lines of communication regarding their loved one''s care and progress.
- Collaborated with interdisciplinary team members to provide holistic care for each resident, ensuring all aspects of well-being were addressed in a cohesive manner.
- Assisted residents with daily living activities, enhancing their overall quality of life.
- Supported physical therapy goals by assisting residents with exercises and stretches under the guidance of licensed therapists.
- Delivered meal assistance services to residents who required additional support during mealtimes, ensuring adequate nutrition intake for each individual''s dietary needs.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Implemented person-centered care approaches, tailoring services to residents'' unique preferences and needs.
- Remained alert to problems or health issues of clients and competently responded.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Increased medication and medical terminology knowledge through research and continuing education.
- Collaborated with healthcare professionals to develop personalized care plans tailored to each resident''s needs and preferences.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Maintained accurate records of resident information, including medical histories, medications, and progress notes for effective care management.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Contributed to reducing falls among elderly residents through vigilant supervision during ambulation and transfers.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Education
Medical Assistant
Everest College
Los Angeles, CA10-2009
Summer Lazenby-Patton - OSHA Outreach For General Industry
Fusion A Certus Solution
Online03-2026
Certificate - Home Health Aide
Maxine Waters EPC
Los Angeles, CA07-2025
Certificate - NURSING ASSISTANT
Maxine Waters EPC
Los Angeles, CA06-2025
Medical Terminology
Maxine Waters Employment Preparation Center
Los Angeles, CA11-2018
Skills
- Assisted living experience
- Elderly care
- Compassionate caregiving
- Dementia care
- Bedside manner
- Emotional support
- Transportation assistance
- Meal preparation
- Housekeeping duties
- Behavioral management
- Client confidentiality
- Activity planning
- Nutrition monitoring
- Disability awareness
- Adaptive equipment use
- Personal hygiene support
- Toileting assistance
- Physical assistance
- Fall prevention
- Patient assistance
- Patient care
- Vital signs monitoring
- Dressing assistance
- Clinical documentation
- Personal hygiene assistance
- Housekeeping
- Privacy and confidentiality
- Social interaction
- Evidence-based practices
- Infection control
Timeline
Nursing Student Extern
Gardena Convelesent Home
06.2025 - 07.2025
Metro Ambassador
Los Angeles Metropolitan Transportation Authority
06.2023 - Current
Medical Assistant
Infinite Llc
04.2020 - 07.2022
Resident Aide
SERENITY RECUPERATIVE CARE
05.2017 - 09.2019
In-Home Caregiver
In Home Services
08.2007 - Current
Medical Assistant
Everest College
Summer Lazenby-Patton - OSHA Outreach For General Industry
Fusion A Certus Solution
Certificate - Home Health Aide
Maxine Waters EPC
Certificate - NURSING ASSISTANT
Maxine Waters EPC
Medical Terminology
Maxine Waters Employment Preparation Center