Summer Lovin
Knoxville,TN
Summary
Dedicated professional with experience in fulfillment and customer service. Known for effective communication and problem-solving abilities. Eager to leverage skills in training and process improvement to drive operational excellence in a dynamic environment.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate
Amazon
Louisville, TN
04.2024 - Current
- Operated material handling equipment to ensure efficient inventory movement and order fulfillment.
- Collaborated with team members to streamline picking and packing processes, enhancing workflow efficiency.
- Conducted quality checks on outgoing orders to maintain high standards of accuracy and customer satisfaction.
- Assisted in training new associates on safety protocols and operational procedures, fostering a collaborative work environment.
Warehouse Worker
WestRock
Knoxville, TN
03.2023 - 03.2024
- Maintained accurate inventory records using Warehouse Management System (WMS).
- Trained new employees on safe handling procedures and equipment operation.
- Assisted in managing stock levels, minimizing discrepancies and ensuring timely replenishment.
- Collaborated with team members to streamline order fulfillment processes.
- Conducted regular safety inspections, ensuring compliance with OSHA standards.
Customer Service Representative
Hybrid Grading Approach
Knoxville, TN
02.2020 - 02.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques, on multiple different platforms.
- Provided support and assisted HGA customers before, during, and after they purchased or use our product or services.
- The primary goal was to resolve issues, answer questions and ensure a positive seamless experience to build long term brand loyalty and clients.
Education
High School Diploma -
Fulton High School
Knoxville, TNSkills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
- Issue resolution
- Excellent communication
- Friendly and courteous
- Customer service
- Relationship building
Timeline
Fulfillment Associate
Amazon
04.2024 - Current
Warehouse Worker
WestRock
03.2023 - 03.2024
Customer Service Representative
Hybrid Grading Approach
02.2020 - 02.2023
High School Diploma -
Fulton High School