Summer Lowry
Oklahoma City,OK
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Arby’s
Oklahoma City, OK
09.2023 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service protocols and product knowledge.
- Monitored inventory levels and facilitated stock replenishment processes.
- Resolved customer complaints efficiently while maintaining a positive environment.
- Supported financial transactions, ensuring accuracy at the cash register.
- Conducted regular team meetings to communicate updates and motivate staff.
- Maintained cleanliness and organization of the dining area and kitchen spaces.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Caregiver
N/A
Elk City, OK
04.2023 - 09.2023
- Assisted clients with daily living activities and personal care needs.
- Developed and maintained trusting relationships with clients and their families.
- Monitored client health indicators and reported changes to healthcare professionals.
- Ensured cleanliness and safety of client living environments at all times.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
Server
Stardust
Sayre, Oklahoma
05.2022 - 08.2022
- Provided exceptional customer service to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed dining area cleanliness and organization during peak hours.
Daycare Teacher
Legacy
El Reno, Oklahoma
08.2021 - 11.2021
- Developed engaging lesson plans for diverse age groups.
- Fostered a safe and nurturing environment for children.
- Implemented effective classroom management strategies daily.
Carhop Server
Sonic
Sayre, Oklahoma
08.2018 - 05.2021
- Delivered food and beverages to customers in a timely manner.
- Maintained cleanliness of the serving area and dining space.
- Operated point-of-sale systems for order processing and payments.
Education
Sayre HighSchool
Sayre, OklahomaSkills
- Inventory management
- Staff training
- Customer service
- Cash handling
- Employee scheduling
- Conflict resolution
- Team motivation
- Problem solving
- Effective communication
- Time management
- Business development
- Customer experience
- Staff scheduling
- Verbal and written communication
- Shift scheduling
- Employee coaching
- Operations
- New hire training
- Customer service management
- Team management
References
References available upon request.
Timeline
Assistant Store Manager
Arby’s
09.2023 - Current
Caregiver
N/A
04.2023 - 09.2023
Server
Stardust
05.2022 - 08.2022
Daycare Teacher
Legacy
08.2021 - 11.2021
Carhop Server
Sonic
08.2018 - 05.2021
Sayre HighSchool