Summer McDaniels
Angier,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bulldog Express
Garner, NC
05.2025 - Current
- Greeting customers assuring their shipping needs and recommending the best and cost effective shipping services.
- Custom pack fragile items using proper materials, weigh packages, generate shipping labels and process outgoing shipments
- Process sales, handle cash/credit, manage mailboxes and assist with copy/print services
- Monitored and restocked packaging supplies, boxes, and tape.
- Sign for and log incoming deliveries for customer mailbox rentals or store stock
- Process incoming print orders via email or in person and provide accurate cost estimates and turnaround times
- Review and format digital files PDFs, JPEGs using design software to ensure proper sizing, resolution and color profiles
- Set up, calibrate, and operate digital copiers, large-format printers and vinyl cutters.
Coordinator
Tj Maxx
Fuquay-Varina, North Carolina
11.2023 - 05.2025
- Coordinated daily scheduling for team members to optimize store operations.
- Managed inventory processes to ensure product availability and organization.
- Assisted in training new employees on store policies and procedures.
- Drove sales by providing exceptional customer service.
Cake Decorator
Carlie C's
Angier, North Carolina
01.2022 - 10.2023
- Decorated cakes using various techniques and styles for customer orders.
- Collaborated with team to maintain a clean and organized workspace.
- Assisted in selecting cake flavors and filling options for special holidays and birthdays.
- Use scales and printers understanding weight, use and sharpen meat/cheese slicer.
- Keep sales area full and rotated to floor dates.
Dry Cleaner Customer Service Representative
Medlin Davis Dry Cleaning
Holly Springs, North Carolina
03.2018 - 07.2021
- Greeting customers, tagging and inspecting incoming garments for stains or tears or empty pockets, catalog special cleaning instructions and create accurate customer invoices.
- Operated point of sale system to process cash and credit card transactions and issue receipts, ensuring efficient transactions.
- Retrieved, matched, and bagged finished garments post-processing, ensuring accurate order fulfillment and preventing misplacement.
- Ensured organized front counter for efficient customer service, waiting area and tagging stations clean and organized.
Education
Harnett Central High School
Lillington, NCSkills
- Customer relationship management
- Data entry
- Attention to detail
- Time management
- Multi-tasking
- Inventory management
- Digital printing
- Empathy and patience
References
References available upon request.
Timeline
Customer Service Representative
Bulldog Express
05.2025 - Current
Coordinator
Tj Maxx
11.2023 - 05.2025
Cake Decorator
Carlie C's
01.2022 - 10.2023
Dry Cleaner Customer Service Representative
Medlin Davis Dry Cleaning
03.2018 - 07.2021
Harnett Central High School