Summer McFadden
Abilene,TX
Summary
Dedicated Direct Support Professional with a proven track record at AbSSLC, enhancing client independence through compassionate caregiving and effective behavior redirection. Skilled in client documentation and CPR certified, I foster positive relationships and advocate for client needs, ensuring a safe and supportive environment that promotes well-being and personal growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
AbSSLC
07.2022 - Current
- Assisted individuals with daily living activities, promoting independence and personal choice.
- Facilitated communication between clients and healthcare providers to ensure comprehensive care.
- Implemented individualized support plans to address unique client needs and goals.
- Monitored client progress, documenting changes in behavior and health status accurately.
- Developed recreational activities that fostered social skills and emotional well-being among clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to ISP and IDT meetings and encouraged them to have a voice in the care and support they receive.
Assistant Manager
Allsups Convience Store
09.2020 - 04.2022
- Assisted in training new staff on store policies and customer service techniques.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Coordinated daily operations to enhance workflow efficiency and improve customer satisfaction.
- Implemented promotional displays to increase product visibility and drive sales.
- Monitored cash handling procedures, ensuring accuracy during transactions and deposits.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Analyzed sales data to identify trends and inform inventory purchasing decisions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier
Short Stop Mart
03.2020 - 08.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Maintained organized cash register area, ensuring cleanliness and compliance with safety standards.
- Handled cash management tasks, including balancing drawers at the beginning and end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Tres Amigos
10.2019 - 03.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Performed cash, card, and check transactions to complete customer purchases.
- Prepared food and kept the hotbox full and rotated food in a timely manner to avoid the sale of spoiled food items
Co Manager
Dairy Queen Restaurant
07.2019 - 10.2019
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored team members to enhance performance and customer service skills.
- Managed inventory levels, optimizing stock control processes for improved efficiency.
- Implemented promotional strategies to increase sales and attract new customers.
- Ensured compliance with health and safety regulations across all restaurant operations.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Debt Collector
Us Dept of Education
07.2017 - 06.2019
- Conducted outreach to delinquent borrowers to facilitate repayment options.
- Negotiated payment plans and settlements to resolve outstanding debts.
- Utilized collection software to track and manage accounts effectively.
- Educated borrowers on loan terms and repayment processes to enhance understanding.
- Maintained accurate records of communications and payments for compliance purposes.
- Collaborated with team members to improve collection strategies and outcomes.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Associate of Arts - Agriculture
Cisco College
Abilene, TXSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Client documentation
- Decision-making support
- Direct patient care
- Transportation
- Nutrition
- HIPAA compliance
- Empathy and patience
- Daily living support
- Case documentation
- Positive reinforcement
- Client advocacy
- CPR cerified
Certification
CPR certified
Timeline
Direct Support Professional
AbSSLC
07.2022 - Current
Assistant Manager
Allsups Convience Store
09.2020 - 04.2022
Cashier
Short Stop Mart
03.2020 - 08.2020
Cashier
Tres Amigos
10.2019 - 03.2020
Co Manager
Dairy Queen Restaurant
07.2019 - 10.2019
Debt Collector
Us Dept of Education
07.2017 - 06.2019
Associate of Arts - Agriculture
Cisco College