Summer Moore
Summary
Compassionate and detail-oriented Medical Assistant Apprentice at Singing River Healthcare Academy, skilled in vital signs monitoring and patient care. Enhanced patient experiences through effective communication and teamwork, while streamlining administrative tasks. Committed to maintaining HIPAA compliance and delivering high-quality care aligned with industry best practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist & Medical Assistant Apprenticeship
Singing River Healthcare Academy
Pascagoula, MS
01.2025 - Current
- Enhanced team collaboration with clear communication and active participation in staff meetings and training sessions.
- Enhanced patient experience by providing compassionate care and assisting with daily living activities.
- Streamlined administrative tasks such as answering phone calls, managing insurance claims, and updating electronic health records.
- Continually updated professional knowledge through attendance at workshops and training sessions, ensuring the provision of high-quality care in alignment with industry best practices.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Certified Nursing Assistant
Singing River Healthcare Academy
Pascagoula, MS
07.2023 - 12.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Representative
Walmart
Ocean Springs, MS
08.2020 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
General Manager
Quality Inn
Biloxi, MS
10.2018 - 08.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Front Desk Agent
Quality Inn
Biloxi, MS
07.2013 - 08.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
GED -
Christian Correspondence School
Townsend, GA03-2023
Skills
- Strong communication skills
- Vital signs monitoring
- HIPAA compliance
- Maintaining confidentiality
- Patient care
- Venipuncture
- Order of draw
- Customer service
- Time management
- Complex Problem-solving
- Documentation and reporting
Certification
- CNA - Certified Nurse Assistant
- RPT -Registered Phlebotomy Technician
Timeline
Phlebotomist & Medical Assistant Apprenticeship
Singing River Healthcare Academy
01.2025 - Current
Certified Nursing Assistant
Singing River Healthcare Academy
07.2023 - 12.2024
Customer Service Representative
Walmart
08.2020 - 07.2023
General Manager
Quality Inn
10.2018 - 08.2020
Front Desk Agent
Quality Inn
07.2013 - 08.2020
GED -
Christian Correspondence School