Summer Morehead
Jonesborough,TN
Summary
Accomplished Customer Service Representative Coach at Advanced Call Center Technologies LLC, adept in conflict resolution and computer proficiency. Enhanced customer loyalty and new hire performance significantly, demonstrating exceptional problem-solving and critical thinking skills. Mastered various roles across sectors, ensuring operational efficiency and quality service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Coach
Advanced Call Center Technologies LLC
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Boosted new hire confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Enhanced new hire performance by developing and implementing effective coaching strategies.
Line Worker
Universal Fiber Systems
04.2023 - 12.2023
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
Pharmacy Technician Trainee
CVS Pharmacy
11.2022 - 04.2023
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
Cashier
KFC Taco Bell
10.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Chillhowie High School
Chilhowie, VA05.2023
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
Timeline
Customer Service Representative Coach
Advanced Call Center Technologies LLC
01.2024 - Current
Line Worker
Universal Fiber Systems
04.2023 - 12.2023
Pharmacy Technician Trainee
CVS Pharmacy
11.2022 - 04.2023
Cashier
KFC Taco Bell
10.2021 - 10.2022
Chillhowie High School
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