Summer Murkerson
Fairhope
Summary
Dynamic professional with extensive experience in customer service and banking operations. Proven ability in cash handling and cross-selling, enhancing customer satisfaction and engagement. Skilled in developing strong customer relationships and collaborating with teams to achieve sales goals, ensuring efficient service delivery and operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Leader
Starbucks
Dothan, AL
06.2020 - 03.2022
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
Member Service Representative
All In Credit Union
Dothan, AL
03.2022 - 08.2023
- Assisted members with account inquiries and transactions, ensuring timely and accurate service.
- Processed loan applications, verifying documentation for compliance and accuracy.
- Educated members on product offerings, enhancing understanding of services available.
- Resolved member concerns through effective communication and problem-solving techniques.
Sales Associate
Miskelly Furniture
Hattiesburg, MS
08.2023 - 04.2024
- Assisted customers in selecting furniture based on needs and preferences.
- Maintained knowledge of product features and promotions to enhance sales efforts.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure optimal store presentation and organization.
Universal Banker
Renasant Bank
Fairhope, AL
09.2024 - 05.2025
- Facilitated customer transactions, ensuring accuracy and efficiency in cash handling.
- Assisted clients with account inquiries, providing tailored solutions to enhance customer satisfaction.
- Collaborated with team members to streamline banking processes and improve service delivery.
- Implemented cross-selling strategies to promote bank products, increasing customer engagement.
Education
High School Diploma -
Homeschooled
Associate's Degree - Business Administration And Management
Western Governors University - Online
Salt Lake City, UTSkills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Banking software navigation
- Customer service
- Teller experience
- Cash handling
- Customer Service-oriented
- Developing customer relationships
- Cross-selling expertise
- Meeting sales goals
- Team collaboration
Timeline
Universal Banker
Renasant Bank
09.2024 - 05.2025
Sales Associate
Miskelly Furniture
08.2023 - 04.2024
Member Service Representative
All In Credit Union
03.2022 - 08.2023
Shift Leader
Starbucks
06.2020 - 03.2022
High School Diploma -
Homeschooled
Associate's Degree - Business Administration And Management
Western Governors University - Online