Summer Primrose
Wilmington,NC
Summary
Dynamic professional with a proven track record at Publix, excelling in guest service and food preparation. Expert in managing high-volume environments with patience and empathy, driving customer satisfaction and repeat business. Demonstrated ability to innovate and lead, enhancing team efficiency and guest relations. Skilled in money handling and child development, embodying compassion and creativity in every role.
Professional with strong experience in coffee shop industry. Skilled in customer service, beverage preparation, and inventory management. Focused on team collaboration and achieving results. Known for reliability and adaptability in dynamic environments.
Overview
6
6
years of professional experience
Work History
Coffee Shop Worker
Word of Life Bible Institute
08.2024 - 05.2025
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.
Head Hostess
Word of Life Bible Institute
08.2023 - 05.2025
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
Summer Nanny
Word of Life Bible Institute
05.2024 - 08.2024
- Resolved conflicts between children using effective communication techniques that fostered empathy and respect among peers.
- Developed strong rapport with parents, communicating daily updates on their children''s progress and needs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with light housekeeping duties as well as running errands.
- Enhanced children''s emotional well-being by providing attentive and nurturing care during summer months.
- Played games, worked on puzzles, and read books to young children.
- Organized fun-filled outings for children including trips to local swimming pools, playgrounds, and amusement parks.
Bakery Clerk
Publix Bakery
02.2023 - 05.2023
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
Summer Camp Counselor
Word of Life Bible Institute
05.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
Cashier
Publix
10.2019 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Associate of Arts - Communications
University of South Florida
Tampa, FL05-2025
Skills
- Guest service
- Activities planning
- Food preparation
- Patience and empathy
- Compassionate communication
- Creativity and innovation
- Time management skills
- Role modeling
- Reading encouragement
- Flexible schedule
- Money handling
- Child Development Understanding
- Barista expertise
Timeline
Coffee Shop Worker
Word of Life Bible Institute
08.2024 - 05.2025
Summer Nanny
Word of Life Bible Institute
05.2024 - 08.2024
Head Hostess
Word of Life Bible Institute
08.2023 - 05.2025
Bakery Clerk
Publix Bakery
02.2023 - 05.2023
Summer Camp Counselor
Word of Life Bible Institute
05.2022 - 08.2022
Cashier
Publix
10.2019 - 05.2022
Associate of Arts - Communications
University of South Florida
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