Summer Rentsch

• Oversaw the Wellness & Programming department, providing support to a diverse staff of 300+ and a community of 250+ residents in various well-being initiatives.
• Led a team of 8 Fitness Instructors, 2 Health & Fitness Specialists, 1 Program Coordinator, 1 Massage Therapist, and 1 Salon manager. Additionally responsible for indirect supervision of 5 Salon team members.
• Led engagement and achieved positive outcomes for internal Employee Wellness Program, serving over 300 employees. Activities included conducting annual health risk assessments, analyzing data, facilitating biometric screenings and educating staff on preventative care. Implemented diverse wellness initiatives such as the annual Employee Health Fair, Resident Wellness Week, Bi-weekly New Hire Orientation meetings, and online platforms.
• Led migration of monthly employee newsletter (The Current) to a digital platform as Chief Editor from 2018 – 2023, while also contributing authored articles to the bi-monthly corporate magazine, The Harbor Light.
• Created and served as Chief Editor of 8-page monthly wellness newsletter, VoyAges, distributed to over 200 Plymouth Harbor residents from 2018 - 2021.
• Spearheaded implementation of a program app for 300+ employees as part of Employee Wellness Program. Effectively managed the medical insurance partnership and provided training and education on new digital platform.
• Formulated and executed budgets for the annual Wellness & Programming department, encompassing both Capital and Operational expenditures and surpassing a total value of [AMOUNT].
• Led implementation and training of Wellzesta, a state-of-the-art community-wide wellness technology platform for 300+ residents and staff.
• Played vital role in supporting HR during the launch of Elevate, an innovative wellness communication platform. Conducted regular trainings and crafted engaging content for app.
• Established welcoming Resident Wellness Center and comprehensive Resident Wellness Program for over 250 residents. Offered 15 diverse fitness classes with more than 30 sessions every week, in addition to providing onsite personal training and fitness assessments.
• Developed and implemented Plymouth Harbor's inaugural in-house Personal Training program, generating monthly departmental revenue exceeding $6,000 by August 2024 while catering to a clientele base of over 25 individuals.
• Oversaw planning and execution of diverse life-enrichment events, engagements, concerts, and programs for 250+ independent living and assisted living residents.
• Successfully introduced Plymouth Harbor's first-ever in-house beauty salons at 3 locations (launched April 2023) to ensure resident contentment and provide outstanding service. Presently catering to more than 150 resident clients with diverse hair, nail, and waxing requirements.

• Led a team of 18 Health Coaches in a remote virtual setting, overseeing telephonic care management for over 11,000 individuals with chronic disease and/or behavioral health concerns. Achieved minimum of 800-member touch-points weekly.
• Implemented strategies to enhance impact during member calls. Achieved a 7% increase in average team quality scores within 6 months.
• Ensured compliance and accuracy in clinical program design, implementation, monitoring, and reporting through utilization of internal MPS system. Achieved team accomplishments that consistently met or surpassed all business expectation metrics.
• Collaborated with interdisciplinary teams in the development and education of Personal Health Coach associates on chronic conditions, preventive HEDIS measures, S.M.A.R.T. goal-setting, and motivational interviewing.

Leader of Well-Being Champion Group

• Led a team of 32 associates in the Humana At Home business segment to execute and manage well-being initiatives, contributing towards achieving company goal of becoming 20% healthier by 2020.
• Co-led the coordination, implementation, and facilitation of monthly Lunch & Learn presentations for the Presentations Sub-Group team. These sessions attracted over 500 attendees and successfully earned wellness activity points.
• Delivered well-being findings from the annual Well Being Report to Executive Leadership and monthly newsletters to Middle-Management. Ensured active participation in diverse health and wellness initiatives during the year including Great American Smokeout, Breast Cancer Awareness, Stress Management programs as well as Financial Fitness activities.

Personal Health Coordinator

• Managed a caseload of 350 telephonic members, offering wellness education and behavior change support to senior populations with chronic conditions.
• Achieved a reduction in hospitalizations or readmissions by completing a minimum of 40 telephonic health coaching calls per week.
• Provided optimized health and well-being interventions through education, coordination of community-based support services, national resources, Integrated Voice Response programs, and collaboration with clinical interdisciplinary teams.

• Managed a team of 21 Optimal Health Coaches, providing leadership and guidance in daily operations and strategic decision-making.
• Oversaw Optimal Health Coaching program for 30+ companies to evaluate its effects on client population and ROI, while upholding HIPAA regulations and preserving confidentiality.
• Developed protocols for orientation, staff scheduling, and client assignments in the Wellness Program Management department and Health Coaching department.
• Implemented growth and development training to enhance Health Coaching knowledge, education, and strategies.

Wellness Account Manager

• Managed 16 corporate wellness programs, facilitating coordination with site contacts to ensure fulfillment and renewal of services through support and resources.
• Facilitated and standardized the implementation and delivery of new and existing client’s Wellness Management Programs. This included program activation, health risk assessment survey & reporting process, coordination of biometric screening events, health coaching activation, targeted health promotion & educational activities, and web-based health information tools.
• Offered expertise in developing action plans and communicating program strategies to optimize client workplace health promotion initiatives.

Optimal Health Coach/Wellness Program Specialist

• Conducted more than 3,500 telephonic Health Coaching sessions, effectively promoting personal development and guiding wellness program participants towards successful attainment of their health objectives. Implemented strategies aligned with the Trans-Theoretical Model, driving notable behavioral transformations.
• Identified modifiable health risks through the Health Risk Assessment process and biometric lab testing for further conversation with individuals looking to achieve improved health and wellness
• Contributed to the development of presentations, educational resources, and additional materials for wellness program initiatives.