Summer Ross
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven track record in upselling and enhancing guest experiences, while effectively managing high-volume dining environments. Adept in cash handling and team leadership, consistently exceeding sales goals and fostering positive customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Day Bartender
Wacky Wings
Greater Sudbury, Ontario
11.2021 - 03.2026
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Prepared and served a variety of beverages, ensuring quality and presentation standards were met.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Supervise and train staff on service standards and menu offerings.
- Collaborate with kitchen and bar staff to streamline workflow efficiency.
- Resolve customer complaints promptly, maintaining positive dining experiences.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Lead Bartender
East Side Mario's Restaurant
05.2016 - 10.2021
- Led team meetings to discuss performance improvements and share best practices among staff.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served customers food and beverages making many regular customer relationships
- Served high customer volumes during special events, nights, and weekends.
Assistant Manager
Spencer's Gifts
10.2014 - 05.2017
- Assisted in training new team members on customer service protocols and merchandise presentation.
- Managed daily operations, ensuring compliance with company policies and procedures.
- Coordinated inventory management, including stock replenishment and merchandise organization.
- Resolved customer inquiries and concerns, enhancing overall shopping experience.
- Led team meetings focused on performance goals, fostering a collaborative work environment.
Education
High School Diploma -
Lively District Highschool
Lively, ONSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Beverage preparation
- Order accuracy
- Table bussing
- Suggestive selling
- Point of sale operation
- Daily specials memorization
- Multitasking and organization
- Shift management
- Upselling techniques
- Calm demeanor
- Point of sale (POS) system operations
- Hostess support
- Positive and professional
- Team player
- Reliable and responsible
- Adaptable and flexible
- Team leadership
- Excellent communication
Certification
Smart serve
Financial Literacy Course
AODA Certificate
WHMIS
Languages
English
Timeline
Day Bartender
Wacky Wings
11.2021 - 03.2026
Lead Bartender
East Side Mario's Restaurant
05.2016 - 10.2021
Assistant Manager
Spencer's Gifts
10.2014 - 05.2017
High School Diploma -
Lively District Highschool