Summer Ruiz
7150 E Grand Ave Apt 1707 Dallas,United States
Summary
Valued team member with a strong commitment to integrity and honesty, ensuring smooth departmental operations. Collaboratively working within a team, I have effectively supervised staff and executed various related duties. Proficient in fast and accurate multitasking, meticulous attention to detail, and effective problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Client Service Coordinator
Banfield The Pet Hospital
Garland, TX
04.2024 - Current
- Check in and out patients
- Answer the phones and do client connections
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Kept accurate records of all interactions, including client names, addresses, phone numbers, credit card information, and pet information
- Filled any medications & prescription cards
- Process all deposit payments
- Handle any emergency cases right away.
Veterinary Assistant
VCA Lakewood
Dallas, TX, United States
06.2018 - 01.2024
- Communicated effectively with vet technian and nurses on the floor, creating a more efficient and productive environment
- Focused on ensuring the health and well-being of animals in our care
- Utilized professional veterinary tools and skills to care for injured animals and manage their medical treatment
- Diagnosed, treated, and stabilized animals providing top-tier customer service
Receivable Clerk - Team Lead
PXP Solutions LLC
Garland, TX, United States
08.2021 - 08.2023
- Maintained detailed knowledge of company policies and procedures, resulting in an increase in accuracy and efficiency of company operations
- Gave consistent and friendly service that resulted in greater customer retention
- Met all responsibilities of an receivable clerk, including counting and paying attention to the detail on orders coming in, making sure orders are pushed on to the floor with a designated location, handling problem solving, and overly communicating with the sales executives
Customer Service Representative
Brothers Food Service
Garland, TX, United States
05.2017 - 03.2021
- Developed and trained new customer service representatives on the proper handling of customer inquiries
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
Hostess
Terillis Restaurant
Dallas, TX, United States
10.2017 - 04.2019
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Uphold the highest standards of cleanliness and staff conduct and handled problem solving issues
- Answered phones in a timely manner, booked reservations, able to multitask in a busy environment
Receptionist
Lovers Lane Animal Medical Center
Dallas, TX, United States
05.2016 - 10.2017
- Keep the office organized and clean
- Pulled out all files and get them ready for the day
- Checking in and checking out patients
- Answering calls and emails
- Taking Payment
- Fast paced
Education
High School Diploma -
Dallas Can Academy
Dallas, TX06.2018
Skills
- Customer service
- Communication skills
- Time management
- Computer literacy
- Leadership
- Documentation review
Timeline
Client Service Coordinator
Banfield The Pet Hospital
04.2024 - Current
Receivable Clerk - Team Lead
PXP Solutions LLC
08.2021 - 08.2023
Veterinary Assistant
VCA Lakewood
06.2018 - 01.2024
Hostess
Terillis Restaurant
10.2017 - 04.2019
Customer Service Representative
Brothers Food Service
05.2017 - 03.2021
Receptionist
Lovers Lane Animal Medical Center
05.2016 - 10.2017
High School Diploma -
Dallas Can Academy