Matthew Searcy
Bostic,NC
Summary
Reliable and knowledgeable employee with many years of experience in many fields and successful with promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Many positions include sales, production and Law Enforcement. I have the ability to learn and adapt quickly to new positions and responsibilities.
Overview
1823
1823
years of professional experience
Work History
Juvenile Court Counselor
Department Of Juvenile Justice
Rutherfordton, NC
07.2023 - Current
- Monitored youth behavior and offered guidance and support for positive change.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Provided crisis intervention and emotional support to youth.
- Established and maintained relationships with youth, families and community partners.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Created and implemented individualized plans for individual youth.
- Listened to clients' concerns and provided encouragement and support.
- Assessed clients' needs to provide appropriate therapeutic interventions.
Field Adjuster
NC Farm Bureau Mutual Insurance
Forest City, NC
03.2022 - Current
- Made recommendations to manager on damages exceeding adjuster's authority.
- Reviewed bills, estimates and proofs of loss prior to making settlement and payment of claim.
- Updated claim database system with proper and adequate coding and documentation.
- Completed estimates and photographs on smaller losses with Xactimate.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Drove and maintained a company owned vehicle to insured's owned properties located in various counties in western North Carolina.
Automotive Sales Professional
Forest City Honda
11.2021 - Current
- Negotiated purchase prices and explained sales, warranty and optional products.
- Drove team revenue totals by bringing in top sales numbers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Completed registration paperwork and sales documentation.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Sheriff's Deputy
Rutherford County Sheriff's Office
09.201 - 12.2021
- Served court documents and completed civil process duties.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Observed jail and inmate activity to maintain order and safety.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Gathered information and evidence to assist in solving crimes.
- Oversaw security for businesses by monitoring property, ensuring entrances are secured,
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Drafted reports detailing incidents.
- Investigated incidents and crimes, including evidence collection and witness statements.
- Dispatched to 10 calls on average per work day in Rutherford County.
Detention Officer
Rutherford County Sheriff's Office
09.2017 - 09.2019
- Regularly conducted security and sanitation checks.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Attended to feeding, housing and physical well-being of inmates.
- Processed visitors and attorneys arriving to see prisoners.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Certified as Detention Officer
- Supervised and controlled behavior of 140-200 inmates.
- Established positive working relationships and maintained boundaries with resident offenders.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters and work areas for contraband.
Deli Associate
Ingles Markets
08.2017 - 01.2018
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Deli Associate
Ingles Markets
06.2016 - 07.2017
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Production Associate
BMW Plant Spartanburg
05.2015 - 01.2016
- Inspected products to assess compliance with quality standards and established tolerances.
- Demonstrated proper use of equipment to avoid workplace injuries.
- Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
- Worked closely with others in team-oriented settings to maintain line productivity.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assisted quality assurance by visually inspecting items and removing defective parts.
- BMW Plant Spartanburg led production of new BMW X5 and X6 SUV models including M Series trim levels.
Sales Associate
Staples
06.2012 - 05.2015
- Worked alongside retail representatives to boost sales by enhancing product presentations.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Solved customer challenges by offering relevant hardware and software products and services. This includes Microsoft software, antivirus software, brand name laptop computers such as Samsung, Asus, HP, Lenovo, and assisting in computer repair such as tune ups and virus removal.
- Educated customers on promotions to enhance sales.
- Tracked stock using company inventory management software.
- Prepared cash deposits up to with zero discrepancies.
Education
Bachelor of Science - Criminal Justice
Western Carolina University
Cullowhee, NC12.2017
Associate of Applied Science - Criminal Justice
Isothermal Community College
Spindale, NC01.2015
Skills
- Sales
- Product and Service Sales
- Point of Sale Knowledge
- Exceptional Customer Service
- Relationship building
- Client Service
- Problem-solving skills
- Microsoft Software Experience
- Compensation Management
- Public Relations
- Liability Determinations
- Customer Relationship Management
- Customer Service and Assistance
- Effective Customer Communication
Timeline
Juvenile Court Counselor
Department Of Juvenile Justice
07.2023 - Current
Field Adjuster
NC Farm Bureau Mutual Insurance
03.2022 - Current
Automotive Sales Professional
Forest City Honda
11.2021 - Current
Detention Officer
Rutherford County Sheriff's Office
09.2017 - 09.2019
Deli Associate
Ingles Markets
08.2017 - 01.2018
Deli Associate
Ingles Markets
06.2016 - 07.2017
Production Associate
BMW Plant Spartanburg
05.2015 - 01.2016
Sales Associate
Staples
06.2012 - 05.2015
Bachelor of Science - Criminal Justice
Western Carolina University
Associate of Applied Science - Criminal Justice
Isothermal Community College
Sheriff's Deputy
Rutherford County Sheriff's Office
09.201 - 12.2021