Summer Shirley
El Cajon,CA
Summary
Seasoned supervisor in food preparation and serving with background in overseeing fast-paced kitchen and dining operations. Skilled in staff training, inventory management, and ensuring compliance with health and safety regulations. Known for improving service delivery through effective team leadership and workflow optimization. Successfully enhanced customer satisfaction by streamlining processes for quicker and more efficient service.
Overview
31
31
years of professional experience
Work History
Restaurant Supervisor
Bay Club Hotel and Marina
San Diego, CA
02.2025 - Current
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Evaluated staff performance, solid background in supervision and food service across 18-year career combined.
- Inventory ordering and management.
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products and store operations.
- Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Observed food safety and sanitation protocols to reduce germ spread.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Oversaw food preparation, production and presentation according to quality standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained new employees on restaurant policies and procedures.
- Coached staff on strategies to enhance performance and improve customer relations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Massage Therapist
Independant Contract
San Diego, CA
09.1997 - Current
- Adhered strictly to all state laws governing massage therapy practice.
- Adapted pressure and techniques based on client feedback and tolerance levels.
- Managed scheduling and appointments using various software platforms to ensure efficient time management.
- Maintained clean treatment room, well-stocked with products required to complete each service.
- Consulted closely with clients to understand their medical history and specific issues such as pain or stress.
- Developed individualized plans to use Massage to obtain the best benefit for the specific client needs.
- Performed deep muscle, hot stone, prenatal and other types of massage and treatments.
- Collaborated with other healthcare professionals such as physicians or physical therapists when necessary for client care coordination.
- Participated in community events such as health fairs or charity fundraisers in order to promote awareness about the benefits of massage therapy.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
Cocktail Server
Brigantine
San Diego, CA
09.1994 - 09.2004
- Cleared tables quickly after guests departed.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Communicated effectively with kitchen staff to ensure timely delivery of orders.
- Acted as a food and cocktail guide making personalized recommendations to suit guest needs.
- Worked with FOH and BOH staff to deliver unparalleled customer service.
- Offered guests dietary and allergy information to match special requirements.
Receptionist
Notorious for Hair
San Diego, CA
09.1993 - 09.2003
- Scheduled appointments for clients, customers, and other visitors.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled financial transactions using Cash credit card and contactless payments.
- Assisted hairstylist with tasks, including washing and folding towels, sweeping and organizing merchandise displays.
- Answered customer calls, providing responses to queries appointment, scheduling service advice, and complaint referrals.
- Informed staff members of cancellations and client arrival.
- Sold personal care products to customers, offering consumable and durable skin care, goods, hair, products, and more.
Education
Massage Therapist - Trade
Poway Academy of Hair Design
06-1997
High School Diploma -
American Academy
Chicago, IL06-1995
Skills
- FOH operations
- BOH operations
- Inventory Management
- Staff Supervision
- Customer relationship-building
- Food safety supervision
- Massage Practitioner
- Customer care
Timeline
Restaurant Supervisor
Bay Club Hotel and Marina
02.2025 - Current
Massage Therapist
Independant Contract
09.1997 - Current
Cocktail Server
Brigantine
09.1994 - 09.2004
Receptionist
Notorious for Hair
09.1993 - 09.2003
Massage Therapist - Trade
Poway Academy of Hair Design
High School Diploma -
American Academy