Micros POS
Michael Achorn
Jacksonville,FL
Summary
Knowledgeable Banquet Set Up Supervisor with 25+ years of experience in food and beverage service and set up configurations. Strong verbal and written communication skills to properly assign and execute tasks. Regularly and continuously lifts 40 pounds to move furniture and push and pull carts and equipment. Supervises and mentors banquet setters while working alongside for maximum productivity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Banquet Supervisor
Marywood Retreat & Conference Center
02.2019 - Current
- Directed and managed banquet functions for up to 250 person events
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Regularly assessed equipment maintenance needs to ensure optimal functionality during events.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Server
Two Dude's Seafood
05.2018 - 01.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
Server
Bonefish Grill
11.2015 - 04.2018
- Assist customers in making informed decisions about food and beverages
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Ponte Vedra Lodge & Club
05.2015 - 10.2015
- Assist customers in making informed decisions about food and beverages
- Ensure accurate and mely orders for customers
- Assure customer sasfacon.
Server, Lead Server
Pele's Wood Fire
09.2012 - 04.2015
- Effecvely in charge of servers when Floor Manager not on duty
- Apply any discounts or refunds necessary
- Cut servers from floor, as needed and delegate side work
- Count money at end of night, and deposit into onsite safe.
Server
Mimi's Cafe
06.2012 - 09.2012
- Assist customers in making informed decisions about food and beverages
- Ensure accurate and mely orders for customers
- Assure customer sasfacon.
Education
Skills
Guest Relations
Current Job
Banquet Supervisor
Software
Aloha
Jonas Club POS
Timeline
Banquet Supervisor
Marywood Retreat & Conference Center
02.2019 - Current
Server
Two Dude's Seafood
05.2018 - 01.2019
Server
Bonefish Grill
11.2015 - 04.2018
Server
Ponte Vedra Lodge & Club
05.2015 - 10.2015
Server, Lead Server
Pele's Wood Fire
09.2012 - 04.2015
Server
Mimi's Cafe
06.2012 - 09.2012