Summer Smith
Houston,TX
Summary
Efficient manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using decision-making skills and sound judgment to positively impact customer satisfaction. Experienced in applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Manager/Team Leader
Wingstop
05.2022 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accomplished multiple tasks within established timeframes and increased night shift closing efficiency by 30%.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Debate Team Leader
Eisenhower High School
08.2022 - 06.2023
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Researched, wrote, and filed motions, writs and briefs for each case.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Eisenhower High School
Houston, TX06.2023
Skills
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Emotional Intelligence
- Organizational Skills
- Complex Problem-Solving
- Interpersonal Relations
- Strategic Planning
Timeline
Debate Team Leader
Eisenhower High School
08.2022 - 06.2023
Manager/Team Leader
Wingstop
05.2022 - Current
High School Diploma -
Eisenhower High School
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