Nicholas Kessler
Indianapolis,IN
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
18
18
years of professional experience
Work History
Manager/Team Leader
Federal Express
Indianapolis, IN
03.2016 - Current
- Provided leadership during times of organizational change or crisis situations.
- Delegated tasks to optimize team performance and resource allocation. to associates to fit skill levels and maximize team performance.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Trained staff on safety protocols and operational procedures for efficiency.
- Facilitated communication between departments to streamline operations and resolve issues.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw inventory management processes to maintain accurate stock levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Kitchen Manager
TGI Fridays
Mentor, Ohio
08.2008 - 02.2016
- Managed kitchen operations to ensure smooth workflow and high-quality food preparation.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Trained and supervised kitchen staff on food safety and sanitation practices.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Created weekly staff schedules to maintain optimal kitchen staffing levels.
- Oversaw inventory management to ensure adequate stock of ingredients and supplies.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Coordinated with front-of-house staff to streamline service during peak hours.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
Education
High School Diploma -
North High School
Eastlake, OH06-2007
Skills
- Inventory management
- Staff training
- Safety training
- Staff scheduling
- Shift scheduling
- Schedule preparation
- Performance management
- Task delegation
- Performance assessment
- Crisis management
- Conflict resolution
- Coaching and mentoring
- Team leadership
- Team coordination
- Documentation and reporting
- Key performance indicators
- Time management
- Decision-making
- Objective setting
- Emergency response
- Expense tracking
- Cross-functional teamwork
- Disciplinary actions
- Effective communication
- Written and verbal communication
- Problem solving
- Relationship building
- Communication skills
- Expense tracking
Timeline
Manager/Team Leader
Federal Express
03.2016 - Current
Kitchen Manager
TGI Fridays
08.2008 - 02.2016
High School Diploma -
North High School