Summer Stake
Sacramento,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Black Bear Diner. Skilled in cash handling and fostering professional relationships, I excel in fast-paced environments. Achieved significant improvements in efficiency and service quality by leveraging strong communication and food safety practices.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Server
Black Bear Diner
04.2021 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Administrative Assistant
Smith Development And Construction
04.2019 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Bartender
Murrilo’s Mexican Restaurant
06.2018 - 02.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Office Manager, HR Assistant, Food Server
Cattleman's Steakhouse
01.2012 - 12.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Bartender Shift Manager
Dawson’s Bar & Grill
12.2017 - 05.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Education
High School Diploma - Gender Studies
Dixon High School
Dixon, CA06.1997
Skills
- Cash Handling
- Food handling
- Professional Attitude
- Order Taking
- Safe Food Handling
- Cleanliness standards
- Menu Memorization
- Food safety practices
Certification
Food handlers certificate
RBS certificate
Timeline
Food Server
Black Bear Diner
04.2021 - Current
Administrative Assistant
Smith Development And Construction
04.2019 - 02.2020
Bartender
Murrilo’s Mexican Restaurant
06.2018 - 02.2019
Bartender Shift Manager
Dawson’s Bar & Grill
12.2017 - 05.2018
Office Manager, HR Assistant, Food Server
Cattleman's Steakhouse
01.2012 - 12.2018
Food handlers certificate
RBS certificate
High School Diploma - Gender Studies
Dixon High School
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