Summer Stephenson
Palm Coast,FL
Summary
Skilled in navigating the complexities of online sales and marketing, with experience in managing diverse product portfolios across various online marketplaces. Possess strong analytical abilities to track performance metrics, optimize listing strategies, and enhance customer engagement. Demonstrated success in increasing online visibility and sales revenue through strategic SEO practices and compelling content creation. Adapt at leveraging social media platforms to drive brand awareness and foster community engagement.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
3
3
years of professional experience
Work History
Online Reseller
Self Employed Web
Palm Coast, Florida
05.2024 - Current
- Responded promptly to customer inquiries regarding order status updates.
- Created detailed product descriptions including features, benefits and technical specifications.
- Managed inventory levels to ensure timely delivery of orders.
- Developed marketing strategies to promote products across multiple channels including social media, email campaigns and web advertising.
- Ensured compliance with local laws related to selling products online.
- Analyzed sales data to identify trends in customer preferences.
- Identified opportunities to increase efficiency in operations processes.
- Generated reports on sales performance, customer feedback and inventory status.
- Updated website content regularly according to changing market conditions.
- Maintained accurate records of all transactions for audit purposes.
- Implemented promotional campaigns that increased sales by 15%.
- Provided customer service support via email, phone and live chat.
- Developed and maintained relationships with vendors to ensure product availability for customers.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
- Handled all aspects of business, including accounting, purchasing and web design.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Canceled orders based on customer requests or inventory or delivery problems.
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
- Purchased new or used items from online or physical sources for resale via websites.
Retail Associate
Hobby Lobby
Saint Augustine, Florida
01.2024 - 05.2024
- Participated in promotional activities such as setting up displays or distributing marketing materials.
- Assisted with special projects such as reorganizing the store layout or launching new products.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
- Ensured compliance with all company policies and procedures.
- Attended team meetings to discuss sales goals, upcoming promotions.
- Assisted with visual merchandising tasks including window dressing and floor changes.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Tracked inventory levels for restocking purposes.
- Greeted customers and provided excellent customer service.
- Performed price checks on items requested by customers.
- Provided ongoing training for new staff members.
- Organized merchandise displays to attract customers and promote sales.
- Organized backroom storage areas for efficient access to merchandise.
- Handled returns and exchanges according to company policy.
- Operated cash register accurately and efficiently while processing payments from customers.
- Conducted regular stock counts to verify accuracy of inventory records.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Engaged with customers to determine appropriate items to fit needs.
Warehouse Associate
Amazon
Daytona Beach, Florida
05.2023 - 05.2024
- Maintained accurate records of all incoming and outgoing shipments.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Collaborated with team members to complete tasks efficiently and accurately.
- Packed goods for shipment in accordance with customer instructions.
- Maintained accurate inventory records through manual and computerized systems.
- Labeled containers correctly for product identification purposes.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Communicated effectively with team members on matters related to work assignments.
- Handled hazardous materials safely following prescribed regulations.
- Assisted in loading finished goods onto delivery vehicles as required.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Performed cycle counts to ensure accuracy of inventory levels.
- Monitored stock levels and reordered supplies when necessary.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
Merchandiser
Frito Lay
Daytona Beach, FL
05.2022 - 10.2023
- Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Organized displays according to company standards and specifications.
- Established processes for tracking damaged goods returns from retail outlets.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Monitored competitor activities in order to stay ahead of the competition.
- Provided feedback from customers regarding product selection, display, and pricing.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Assisted customers with locating desired items within store locations.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Conducted regular inventory checks to maintain accurate stock levels.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Built product displays and placed appropriate signage for merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Education
High School Diploma -
Spruce Creek High School
Port OrangeSkills
- Customer service
- Inventory management
- Market analysis
- Product description
- E-commerce marketing
- Visual merchandising
- Order fulfillment
- Problem solving
- Time management
- Team collaboration
- Online marketing
- Adaptability
- Problem-solving aptitude
- Shipment preparation
- Written communication
- Photography and editing
- Cross-selling
- Merchandise promotion
- Problem-solving
- Return policy management
- Attention to detail
- Online advertising
- Problem-solving abilities
- Online platforms
- Organizational skills
- Shipping
Languages
English
Professional
References
References available upon request.
Timeline
Online Reseller
Self Employed Web
05.2024 - Current
Retail Associate
Hobby Lobby
01.2024 - 05.2024
Warehouse Associate
Amazon
05.2023 - 05.2024
Merchandiser
Frito Lay
05.2022 - 10.2023
High School Diploma -
Spruce Creek High School