SUMMER WARD
Chillicothe,OH
Summary
With 14+ years of experience in customer service and order management, I am a dedicated Senior Customer Service Representative committed to delivering exceptional customer support. I have a solid understanding of our company's customer service policies and extensive product knowledge, enabling me to provide prompt and accurate assistance. Consistently operating at a high level, I consistently exceed business quality and productivity standards, ensuring consistent customer satisfaction.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Associate
Bark & Co
01.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Accounts Payable Internship
Bark & Co
09.2022 - 03.2023
- Notified management of potential concerns and solutions.
- Read, understood, and followed through on verbal and written directions.
- Developed detailed income, expenses and other reports.
Bartender
BREWDOG USA
01.2017 - 05.2021
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings, and social gatherings.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Roosters
05.2010 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Education
High School Diploma -
Southeastern High School
Chillicothe, OH05.2013
Skills
- Multitasking and Prioritization
- Verbal and Written Communication
- Flexible and Adaptable
- Excellent Attention to Detail
- Accounts Payable
- Data Entry
References:
Brent Umina (740) 804-8208
Brad Roll (740) 701-3750
Christina Dubay (740)
Timeline
Accounts Payable Internship
Bark & Co
09.2022 - 03.2023
Senior Customer Service Associate
Bark & Co
01.2021 - Current
Bartender
BREWDOG USA
01.2017 - 05.2021
Server
Roosters
05.2010 - 01.2017
High School Diploma -
Southeastern High School
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