Summer Williams
Long Beach,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Guest Advocate
Target
04.2023 - Current
- Manages approximately 20 calls per day from customers
- Provided exceptional customer service by greeting guests, anticipating their needs, and resolving any inquiries or issues promptly and effectively.
- Acted as a brand ambassador by promoting products, services, and loyalty programs to enhance guest experience and drive sales.
- Ensured a seamless check-in and check-out process for guests, including processing payments.
- Developed strong product knowledge to educate customers and provide recommendations based on their needs.
Animal Health Assistant
United States Army
04.2018 - 11.2018
- Process 20-25 payments a day for services rendered, explain fees and financial policies to clients, and assist with insurance processing
- Assist veterinary staff with administrative tasks, such as filing patient records, managing inventory of supplies, and answering phone calls to provide information and schedule appointments
- Schedule appointments for veterinary services and procedures efficiently and accurately, utilizing electronic reservation systems
- Demonstrated proficiency in administering medications and treatments to animals under the guidance of a veterinarian
- Skilled in monitoring and documenting animal health conditions and behaviors to assist in developing treatment plans
Veterinary Nurse
Long Beach Animal Hospital
06.2015 - 11.2015
- Administer medications, vaccines, and treatments as prescribed by veterinarians
- Maintain accurate medical records and ensure compliance with regulatory requirements and veterinary standards
- Assisted in 5-10 surgical procedures, including preparation of surgical suite, monitoring anesthesia, and post-operative care
- Assisted veterinarians with administrative tasks such as filing, answering phone calls, and handling payments
Education
Associate of Science - Veterinary Technology
Platt College
Alhambra, CA06.2015
High School Diploma -
Lakewood High School
Lakewood, CA06.2010
Skills
Exceptional problem solving skills
Excellent Communication Skills
Active listener
Above average Technical knowledge
Adaptability
Empathy
Timeline
Guest Advocate
Target
04.2023 - Current
Animal Health Assistant
United States Army
04.2018 - 11.2018
Veterinary Nurse
Long Beach Animal Hospital
06.2015 - 11.2015
Associate of Science - Veterinary Technology
Platt College
High School Diploma -
Lakewood High School