Summer Woods
Greensboro
Summary
Dynamic healthcare professional with extensive experience in quality control and electronic health record management. Successfully assists users with various account issues while ensuring compliance with HIPPA regulations. Committed to improving patient satisfaction through effective communication and collaborative problem solving.
Overview
4
4
years of professional experience
Work History
Health Information Data Specialist
ICAN Software Solutions
Greensboro, NC
06.2023 - Current
- Performed quality control screenings to identify and resolve site bugs, errors, and potential security risks.
- Assisted 30 users weekly with account related issues including but not limited to , password resets, saving progress notes, retrieving reports, and verifying insurance claim statuses to improve user access and satisfaction.
- Communicated directly with insurance payers to resolve and follow up on insurance claims, ensuring timely processing and customer satisfaction.
- Maintained and updated electronic health records (EHR) to ensure accuracy, confidentiality, and HIPPA compliancy.
- Generated and distributed remittance and EOB forms.
- Conducted onboarding and training sessions for 50+ members and behavioral health agency owners to improve billing efficiency and ensure proper use of the system.
- Over the years, transitioned into a more management focused role with increased responsibility for workflow coordination, staff support, and operational oversight.
Phlebotomist
Biolife Plasma Services
Greensboro, NC
11.2022 - 06.2023
- Performed phlebotomy procedures with precision, successfully drawing blood from over 500 donors during employment.
- Evaluated donor veins to determine the most appropriate venipuncture site for safe and effective collection.
- Welcomed and guided approximately 100+ donors daily to their designated phlebotomy stations.
- Labeled three test tubes and one plasma bag for each donor, ensuring clarity and organization for effective processing.
- Adhered to safety protocols and infection control standards for every donor interaction, promoting a safe environment.
- Provided clear post-donation instructions to donors, ensuring understanding, comprehension, and safe recovery.
- Documented donor information to maintain accurate records of daily donation activity, supporting operational integrity.
Education
Associate of Science - Business Administration And Management
Guilford Technical Community CollegePresident
Jamestown, NC05-2027
High School Diploma -
Eastern Guilford High School
Gibsonville, NC06-2021
Skills
- Health data management
- Electronic health records
- Data quality assurance
- Compliance monitoring
- Collaborative problem solving
- Time management
- Critical thinking capacity
- HIPAA regulations
- Effective communication
Timeline
Health Information Data Specialist
ICAN Software Solutions
06.2023 - Current
Phlebotomist
Biolife Plasma Services
11.2022 - 06.2023
Associate of Science - Business Administration And Management
Guilford Technical Community CollegePresident
High School Diploma -
Eastern Guilford High School