Deondra Smith
Conway,AR
Summary
Healthcare professional with over 6 years of experience focused on customer service and billing processes. Possesses an Associate's Degree in Health Sciences and certification as a Medical Office Billing Specialist. Skilled in managing patient intake, ensuring compliance with HIPAA regulations, and utilizing various EMR systems. Demonstrated success in improving patient experience and operational workflows.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Health Information Data Specialist
Conifer Health
06.2025 - Current
- Manage patient health records using electronic health record systems.
- Ensure data integrity through regular audits and validation processes.
- Maintain confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Generated reports from EHR system based on specific criteria.
- Reviewed medical records, transcribed physician orders, and verified insurance coverage eligibility.
Patient Service Representative
Conway Regional Medical Center
05.2024 - 05.2025
- Scheduled appointments using electronic health record systems.
- Collected and verified patient information for accurate records.
- Assisted patients with insurance verification and billing questions.
- Verified insurance information, collected payments, and scheduled appointments.
Financial Counselor
Conway Behavioral Health
01.2021 - 05.2024
- Coordinated patient care plans with medical teams and families.
- Managed appointment scheduling and follow-up communications.
- Oversee and facilitate the coordination of managed care services, including verifying eligibility, managing referrals, and obtaining authorizations for medical procedures, treatments, and services.
- Verify insurance coverage and benefits for patients, ensuring accurate and up-to-date information is obtained and documented.
- Conducted initial assessments and evaluations of patient's needs.
Office Coordinator
Conway Regional Health System
08.2019 - 05.2021
- Managed appointment scheduling and coordination, efficiently handling general appointments, rescheduling, and cancellations to ensure optimal patient flow.
- Conducted thorough insurance verification and benefits explanation, facilitating the acquisition of external medical records to support patient referrals and specialty needs.
- Documented and updated patient information, created new patient charts, and ensured the completion of necessary financial and admission paperwork with required signatures.
Data Entry Clerk
Delta Health Systems
03.2019 - 08.2019
- Managed patient interactions by answering inbound phone calls, scheduling appointments, checking patients in, and collecting co-pays, while maintaining professionalism and confidentiality.
- Entered patient data accurately into electronic health record systems.
- Operated various office equipment such as scanners, printers. when required.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
Customer Service Representative
Wal Mart
05.2013 - 01.2018
- Processed transactions accurately at the point of sale.
- Resolved customer complaints using effective communication skills.
- Handled returns and exchanges according to company guidelines.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate Law Enforcement - Criminal Justice
University of Arkansas At Little Rock
Little Rock, AR12.2024
Associates Health Science - Health Care Administration
Ultimate Medical Academy
Clearwater, FL06.2020
Skills
- Electronic health records management
- Patient confidentiality and HIPAA compliance
- Insurance verification processes
- Health information systems expertise
- Scheduling and healthcare billing
- Professionalism in healthcare
Certification
- CPR
- Phlebotomy
Timeline
Health Information Data Specialist
Conifer Health
06.2025 - Current
Patient Service Representative
Conway Regional Medical Center
05.2024 - 05.2025
Financial Counselor
Conway Behavioral Health
01.2021 - 05.2024
Office Coordinator
Conway Regional Health System
08.2019 - 05.2021
Data Entry Clerk
Delta Health Systems
03.2019 - 08.2019
Customer Service Representative
Wal Mart
05.2013 - 01.2018
Associate Law Enforcement - Criminal Justice
University of Arkansas At Little Rock
Associates Health Science - Health Care Administration
Ultimate Medical Academy
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