Summer Yorek
Amarillo,TX
Summary
Results-driven hospitality professional with expertise in employee coaching and operational management. Proven track record in creating innovative cocktail menus and streamlining inventory processes to enhance profitability and elevate customer satisfaction.
Overview
14
14
years of professional experience
Work History
Bartender Shift Manager
Longhorn
Amarillo, Texas
06.2023 - 06.2026
- Supervised bar staff to enhance service efficiency and uphold quality standards.
- Trained new bartenders on drink recipes and customer service techniques.
- Developed cocktail specials and menu items to enhance guest experience.
- Addressed customer complaints promptly, delivering exceptional service.
- Managed bar inventory, ordered supplies, and ensured cleanliness of glassware to maintain operational flow.
- Monitored alcohol serving policies to promote responsible consumption among patrons.
- Developed innovative strategies to minimize waste and increase profitability while maintaining high customer satisfaction.
Purchasing/Sales Associate
Univar Solutions
Austin, Texas
01.2020 - 01.2023
- Guided customers in locating products and offered tailored product recommendations.
- Showcased product features and benefits tailored to customer needs.
- Arranged merchandise with signage and attractive displays to stimulate sales and reduce overstock.
- Answered incoming calls to deliver information about store products and services.
- Trained new team members in cash register operations, stock procedures, and customer service standards.
- Performed regular inventories to monitor stock levels effectively.
- Analyzed sales performance metrics to identify marketplace trends and inform inventory decisions.
- Demonstrated chemical solutions to educate clients and enhance product understanding.
Restaurant Floor Manager
The Capital Grille
Austin, Texas
12.2017 - 12.2019
- Organized staff schedules to ensure optimal coverage during peak hours, enhancing service efficiency.
- Resolved guest concerns swiftly, enhancing satisfaction and loyalty.
- Analyzed operational data including guest counts, sales figures, and labor costs to identify and implement improvement opportunities.
- Managed inventory levels and ordered supplies to maintain consistent stock availability for smooth operations.
Lead Server Trainer
Pappadeaux's Seafood Kitchen
Houston, Texas
11.2012 - 09.2017
- Oversaw service quality, ensuring adherence to restaurant standards and policies to maintain customer satisfaction.
- Evaluated trainee performance and offered constructive feedback for improvement.
- Developed onboarding program for new team members in fast-paced environment, enhancing integration into team.
- Cultivated vendor relationships to obtain discounts on training supplies, reducing costs for training programs.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
Education
Associate of Science - Psychology
Houston Baptist University
04-2016
Skills
- Cocktail creation
- Inventory management
- Customer engagement
- Team leadership
- Employee coaching
- Health and safety
- Hospitality and accommodation
- Cocktail development
References
References available upon request.
Education and Training
other
Timeline
Bartender Shift Manager
Longhorn
06.2023 - 06.2026
Purchasing/Sales Associate
Univar Solutions
01.2020 - 01.2023
Restaurant Floor Manager
The Capital Grille
12.2017 - 12.2019
Lead Server Trainer
Pappadeaux's Seafood Kitchen
11.2012 - 09.2017
Associate of Science - Psychology
Houston Baptist University