Summerlin Faison
Clinton,NC
Summary
Detail-oriented individual with a background in customer service and data entry. Skilled in appointment scheduling and managing patient information, ensuring smooth operations and enhanced customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Checkout Person
Professional Eye Care
Clinton, NC
07.2024 - Current
- Collect payments from clients promptly and accurately.
- Schedule follow-up appointments to ensure continuity of care.
- Respond to phone calls to address client inquiries effectively.
- Facilitate referrals to appropriate services based on client needs.
- Execute additional responsibilities as required to support team objectives.
Waitress/Cashier
Garland Pizza
Garland, NC
06.2014 - 01.2021
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and processed payments securely.
- Trained new staff on restaurant procedures and menu details.
- Managed customer inquiries and resolved complaints promptly.
- Accepted cash and credit card payments, issued receipts and provided change.
Patient Registrar
Sampson Regional Medical Center
Clinton, NC
04.2018 - 06.2020
- Registered patients through efficient data entry and verification processes.
- Managed patient information using electronic health record systems.
- Verified and entered necessary information into patient management system.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
- Assisted patients with forms and documentation during the registration process.
- Provided exceptional customer service to enhance patient experience during registration.
- Communicated effectively with medical staff regarding patient inquiries and needs.
- Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
- Maintained confidentiality of patient records in accordance with regulations.
Education
Some College (No Degree) - Cosmetology
Sampson Community College
Clinton, NCSkills
- Payment processing
- Cash handling
- Customer service
- Customer relationship management
- Data entry
- Appointment scheduling
Certification
- Cosmetology Certificate
Timeline
Checkout Person
Professional Eye Care
07.2024 - Current
Patient Registrar
Sampson Regional Medical Center
04.2018 - 06.2020
Waitress/Cashier
Garland Pizza
06.2014 - 01.2021
Some College (No Degree) - Cosmetology
Sampson Community College