Summerlynn Marquez-Leonard
Mariposa,Ca.
Summary
Dynamic Program Director with extensive experience at Mariposa Heritage House, excelling in program evaluation and community outreach. Proven track record in securing grants and fostering partnerships, while leading teams to enhance service delivery. Adept at financial management and conflict resolution, driving impactful change in substance use disorder programs.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Program Director/SUD Supervisor
Mariposa Heritage House
07.2023 - Current
- Supervises Heritage House and Connections (Counselor, Specialists, Aides and Volunteers)
- Administered comprehensive social service delivery system through effective delegation and ensured program compliance with agency policies, funding guidelines, objectives, and all state and federal laws.
- Providing leadership, oversight and coordination of services to protect the best interests of the clients and community partners.
- Evaluates all programs at the Mariposa Heritage House (Drop-in Center, SUD Recovery Supports, Housing Navigation, Healthcare Navigation, Transportation, Court Mandated Programs)
- Oversaw operations and facilities management for programs, ensuring efficient functioning and resource allocation.
- Managed staffing levels and resource allocation to effectively support program operations.
- Has oversight over all data collection and report submission, ensuring timely and accurate submissions
- Update program operations, staff workflows and job descriptions
- Engaged in Directors and Supervisory meetings to contribute to strategic discussions and inform decision-making.
- Create and update program forms, prepare and store information in digital and hard copy form
- Respond to external requests for information and other queries
- Engaged in Administrative Team meetings to discuss program updates and strategies.
- Prepare for annual program audits
- Oversee Cal AIM/Medi-Cal claims
- Built and maintained strong collaborative community relationships throughout Mariposa County for Drug and Alcohol Programs, MAT (medication assisted treatment), and Criminal Justice collaboratives.
- Built and maintained collaborative community partnerships with housing and healthcare providers to enhance service delivery.
- Represents the agency at functions in Mariposa County which impact Drug and Alcohol and Probation Programs, Housing and Healthcare Programs, and Corrections
- Collaborated with external partners, including law enforcement, human services agencies, healthcare providers, and substance use disorder partners, to enhance service delivery.
- Ensures partnership trainings are scheduled and provided on a regular schedule to keep partners updated on MHH services and programs and improve partnership efficiencies
- Ensures the development and maintenance of essential community collaborations such as the Behavioral Health Board meetings, Social Service Transportation Committee, Homeless Taskforce, MAPC, Probation meetings, Healthcare partnerships and grant and contract collaboratives
- Establishes relationships with managed care plans
- Ensures Mariposa Heritage House representation at community meetings deemed to be important to The Alliance
- Engaged the executive director in key meetings to support decision-making that affects agency operations.
- FISCAL RESPONSIBILITIES: Works with the Executive Director and Finance Director to create new budgets (based on anticipated revenues and expenditures), monitors existing budgets and request modifications to budgets where necessary for Mariposa Heritage House.
- Reviewed financials for compliance with budget guidelines and facilitated budget modifications based on actual spending patterns.
- Process and review financial transactions, reconcile monthly credit card statements to the receipts, track and scan all transactions (charges, invoices, petty cash, etc.) for fiscal processing
- Manage and approve mileage and expense reimbursement requests
- Responsible for ensuring Mariposa Heritage House complies with day-to-day accounting policies and procedures regarding purchases and reimbursements
- FUND DEVELOPMENT: Searches for and proposes new grants and fundraising opportunities to ED
- Works with ED in the development of grant proposals
- Responsible for overseeing local fundraising efforts (individual donors and events) for Mariposa Heritage House - works directly with board committee assigned to fundraising for Mariposa Heritage House, or when the committee is inactive, work with Heritage House staff and volunteers to facilitate fundraising activities
- Ensures donors are thanked and information is compiled in agency database
- Works with Administrative Team in development of grant proposals for the Programs
- GRANT MANAGEMENT: Organize grants, contracts, points of contact and grant team, create calendars to track report dates, meetings and other important milestones, assign tasks, review progress, create reports, ensure data is collected to measure outcomes, track challenges and lessons learned, organize partner meetings and collaborations
- Ensures compliance with work plan objectives of and grants and contracts implemented in the Mariposa Heritage House
- Ensures compliance with budget expenditures of all grants and contracts in the Mariposa Heritage House
- Works with the ED, FD and Program staff to ensure all fiscal and progress reports are completed in a timely and accurate manner
- Maintains ongoing communications with Mariposa Heritage House funders in program matters
- Maintains ongoing communication with ED and FD when work plan and budget modifications are necessary.
- Complaints and Grievances: Reviews, investigates and resolves all complaints/grievances by neighbors, community partners, staff, and clients of the Mariposa Heritage House in a manner consistent with the Alliance Policies and Procedures regarding grievances-complaints
- Makes determination as to when ED needs to be involved
- Overall Personnel Management: Creates and revises job descriptions based on agency and grant needs, recruitment, candidate selection, terminations
- Performance reviews and appraisals, weekly 1:1's, dispute resolutions and clear and concise communication on issues and expectations
- Regular reviews of job descriptions, performance improvement and professional development planning.
- Ensures Mariposa Heritage House staff and volunteers receive the necessary training and orientation needed for successful job completion, including training and supports relevant to specific program -department assignments (Housing, Transportation, etc.) and ensure staff are cross-trained
- Ensures Mariposa Heritage House staff and volunteers have access to Heritage House operations guidelines, policies and procedures and are compliant with policies.
- Ensures a team approach to all services through collaboration, recognition, buy-in and paying attention to morale and self-care issues within the Mariposa Heritage House
- Approve time cards, PTO requests, monitor overtime
- SUD (Substance Use Disorders) Supervision: Provide supervision to SUD interns and SUD staff registered to become certified and certified staff at Heritage House, ensuring minimum annual and bi-annual renewal requirements are met and SUD staff is compliant with Professional Codes of Ethical Conduct.
- Monitor quality of client care, guide the improvement of clinical skills for the counselor and facilitate personal and professional growth, including strict adherence to Confidentiality (42 CFR, Part 2) rules and exceptions and HIPPA rules
- Evaluate TAP 21 core competencies, ensure proficiencies in 8 practice domains (clinical evaluation, treatment and/or recovery planning, referrals, client-family-community education, documentation, service coordination, and counseling)
- Remain clinically competent and skilled in supervision
- Oversee curriculum is delivered with fidelity to the model and implement and update, where necessary, all clinical policies and procedures
- Ensure programs and services are evidence-based and consistent with agency values and contracts scope of work and responsive to client need
- Tailor supervision to match stage of professional development and conceptual frameworks (CBT Group therapies, 12-step facilitation, psycho-dynamic or behavioral models)
- Court Appointed Program Oversight: Maintain certification for Batterer's Intervention, Child Abuse Intervention, and Anger Management. If not certified upon hire, complete certifications within 90 days of hire.
- Oversee court mandated programs ensuring accurate intakes, money collection, and reporting.
- Facilitated classes to ensure program continuity.
- Mariposa Heritage House Data Oversight: Assists administrative staffing the development and maintenance of protocols and procedures for client data collection, adapts protocols as necessary for Mariposa Heritage House
- Oversees data from Mariposa Heritage House is generated in a timely manner and provided to data entry staff for timely entry
- Ensures all Mariposa Heritage House staff has access to training and have a good comprehension of data collection and reporting strategies
- Reviews statistical progress reports and communicates with administrative staff about issues or problems with data
- Training: Ensures that Mariposa Heritage House staff has access to appropriate job-related training
- Assist in the facilitation for training modules for all staff throughout the agency as appropriate
- Volunteer Coordination Support: Ensures effective recruitment, screening, training and coordination of the Mariposa Heritage House Volunteer Programs
- Performs crisis intervention and conflict resolution.
AOD/SUD Counselor, Rehabilitation Counselor
BAART Programs
Fresno, Ca.
01.2021 - 08.2023
- Managed caseload of 55+ clients receiving Methadone maintenance, Suboxone, Naloxone, and Buprenorphine, ensuring tailored support for recovery.
- Managed caseload of clients, delivering individual and group counseling, crisis intervention, collateral services, and housing referrals to support recovery.
- Individualized counseling services to all patients, recovery services, vocational training and relapse prevention techniques.
- Individual Counseling, Group counseling, motivational interviewing, Behavior modification therapy with positive reinforcement therapy, ASAM placement assessment, Intakes, Terminations, Quarterly and Yearly Comprehensive treatment plans and assessments.
- Documented, reviewed, and tracked client progress while ensuring timely completion of all required paperwork.
- Attends treatment meetings and provides input to treatment plan. Prepares treatment and discharge plans and discharge summaries.
- Established target goals aligned with treatment objectives and set daily goals to facilitate client recovery progress.
- Implemented timely interventions to address client needs in treatment.
- Integrated clinical concepts with practical applications of rehabilitative and group counseling principles to enhance client outcomes.
- Co-led group therapy sessions, supporting clients in their recovery journey.
- Conduct quality assurance file reviews. Monitor Take-homes and earned step protocols.
- Recognize mood changes or signs of behavior that indicate relapse.
- Provides input to develop and improve program servicing and delivery.
ISUDT/AOD Counselor
Amity Foundation-Avenal and Valley State Prison
10.2021 - 06.2023
- Substance Abuse Counselor I, support the community by delivering face-to-face rehabilitative programming services in the Integrated Substance Use Disorder Treatment Program (ISUDTP).
- Deliver treatment programming services to participants and conduct group and/or individual sessions.
- Effectively implement scheduled program curriculum. Leads and participates in face-to-face group and individual meetings utilizing motivational interviewing, cognitive behavioral therapy and other therapeutic processes.
- Engaged participants daily, reinforced group rules and expectations to foster active participation and successful program completion.
- Works directly with participants to develop and implement treatment/action plans and educate participants about supportive networks as they return to the community.
- Reviewed treatment plans and documented progress, noting changes in appearance, behavior, and demeanor of program participants to inform ongoing care.
- Prepared reports and records aligned with Amity standards, ensuring compliance with clinical and administrative regulations to support program integrity.
- Liaised with transition staff and prepared documents to facilitate participants' continued engagement in community programs.
- Works collaboratively with CDCR, DRP, CCHCS and institution staff. Supports and collaborates co-faculty, including but not limited to Supervisors, Directors and Regional Directors.
Counselor/ Youth Residential Behavioral Therapist
Quality Group Homes
Fresno, Ca.
02.2018 - 03.2021
- Facilitated skill development for 1-6 clients, enhancing life and behavioral skills to promote independent living and support achievement of personal goals.
- Instructed clients in essential daily skills, including hygiene, cleaning, cooking, and scheduling, to foster self-sufficiency.
- Monitored client progress daily and communicated with families, social workers, law enforcement, and community organizations to provide updates and gather information on client status.
- Managed monitoring, dispute resolution, and therapy sessions, including individual and group formats, while maintaining documentation per CARF standards.
Call Center Supervisor/Group Manager
Alorica
Clovis, Ca.
04.2016 - 02.2018
- Developed call center objectives and quotas, conducted resource planning to optimize team productivity.
- Recruited and onboarded new team members, assigned tasks, coached performance, and managed schedules.
- Collected and analyzed team statistics (sales rates, costs, credits, customer service metrics, complaints) to pinpoint areas for improvement.
ABA Behavioral Therapist
Center for Autism and Related Disorders (CARD)
Woodland Hills, Ca.
10.2015 - 04.2017
- Created individualized treatment plans for clients with autism spectrum disorders, enhancing tailored interventions.
- Implemented behavioral interventions to promote skill acquisition and socialization.
- Worked one-on-one with clients to teach socially acceptable behaviors and eliminate undesirable behaviors.
- Engaged families to reinforce therapeutic strategies at home, fostering consistent support for client progress.
- Maintained logs and case records per state and federal guidelines, delivering feedback to stakeholders to track and support client progress.
Classroom Assistant-Special Education
Madera County Office of Education
Madera, Ca.
08.2013 - 01.2015
- Supported developmentally, emotionally, and mentally disabled students in daily skills, promoting increased self-sufficiency.
- Coordinated daily classroom schedule, implemented teacher directives, and guided students in achieving IEP goals through individualized support.
- Supported student learning by providing direct assistance during lessons and activities.
- Facilitated small group discussions to boost student engagement and comprehension.
- Assisted teachers in preparing instructional materials and classroom resources.
Child nutrition clerk/cashier
Madera Unified School District
Madera, Ca.
07.2012 - 06.2013
- Tracked student meals and cash handling processes to ensure accuracy and compliance.
- Maintained complete and balanced daily and weekly paperwork, managing CSR, data entry, recordkeeping, and accounts payable.
- Oversaw food inventory management in compliance with safety standards. and ensured proper storage of nutrition supplies.
- Assisted in meal preparation following established dietary guidelines.
- Coordinated with staff to maintain cleanliness and organization of kitchen areas.
Store Manager
Pines Bakery and Pizza
Bass Lake, Ca.
05.2005 - 12.2011
- Oversaw daily operations of bakery and pizza shop, ensuring operational efficiency and customer satisfaction.
- Coordinated staff schedules and assigned daily tasks to optimize team performance and service delivery.
- Provided customer service and sales support, enhancing customer experience and driving repeat business.
- Ensured compliance with food safety and sanitation regulations.
- Prepared food items according to standardized recipes and maintained safety standards.
Shift Manager
Krispy Kreme Doughnuts
Modesto, Ca.
11.2001 - 05.2005
- Supervised daily operations to ensure smooth shift transitions.
- Trained and mentored new team members on company standards.
- Coordinated customer service, trained team members, managed back office operations, conducted nightly audits, and processed phone and mass orders for special fund-raising promotions to enhance operational efficiency.
- Executed managerial and clerical duties to support seamless business operations.
- Oversaw inventory levels to ensure product availability and maintain freshness.
Store Manager
Piercing Pagoda
Newark
11.1997 - 10.2001
- Achieved daily sales goals by projecting targets, managing inventory, and tracking profit/loss records.
- Oversaw daily operations of bakery and pizza restaurant, ensuring smooth workflow and service quality.
- Trained and mentored staff on customer service standards to enhance customer experience.
- Managed inventory levels and ordered supplies.
CSR/Cashier
Mervyn's
Hayward, Ca.
09.1993 - 01.1996
Education
High School Or Equivalent - Social Psychology
Vista High School
Fremont, CA06-2027
Associate of Science - Social Work/SUD Counseling
Fresno City College
Fresno, CA06-2021
Associate of Science - Criminal Justice
Fresno City College
Fresno, CA06-2020
Bachelor of Arts - Social Psychology
California State University, Bakersfield
Bakersfield, CASkills
- Stakeholder management
- Project management
- Grant writing
- Data analysis
- Budget coordination
- Financial management
- Policy implementation
- Policy improvements
- Stakeholder management
- Compliance management
- Strategic planning
- Community outreach
- Community involvement
- Partnership development
- Needs assessment
- Training development
- Staff development
- Performance evaluation
- Performance analysis
- Leadership development
- Organizational leadership
- Operations management
- Business management
- Market research
- Counseling techniques
- Conflict resolution
- Partnership development
- Needs assessment
- Policy implementation
Certification
CADCII, PSS, RCC
References
References available upon request.
Timeline
Program Director/SUD Supervisor
Mariposa Heritage House
07.2023 - Current
ISUDT/AOD Counselor
Amity Foundation-Avenal and Valley State Prison
10.2021 - 06.2023
AOD/SUD Counselor, Rehabilitation Counselor
BAART Programs
01.2021 - 08.2023
Counselor/ Youth Residential Behavioral Therapist
Quality Group Homes
02.2018 - 03.2021
Call Center Supervisor/Group Manager
Alorica
04.2016 - 02.2018
ABA Behavioral Therapist
Center for Autism and Related Disorders (CARD)
10.2015 - 04.2017
Classroom Assistant-Special Education
Madera County Office of Education
08.2013 - 01.2015
Child nutrition clerk/cashier
Madera Unified School District
07.2012 - 06.2013
Store Manager
Pines Bakery and Pizza
05.2005 - 12.2011
Shift Manager
Krispy Kreme Doughnuts
11.2001 - 05.2005
Store Manager
Piercing Pagoda
11.1997 - 10.2001
CSR/Cashier
Mervyn's
09.1993 - 01.1996
High School Or Equivalent - Social Psychology
Vista High School
Associate of Science - Social Work/SUD Counseling
Fresno City College
Associate of Science - Criminal Justice
Fresno City College
Bachelor of Arts - Social Psychology
California State University, Bakersfield